the 100% directionless thread

[bigbaldguy]

You realize Succinylcholine and Anectine are the same thing?

It would be like a supervisor sending an email saying "we're out of diphenhydramine so we will be stocking the bags with Benadryl instead."

"...there is a severe water shortage, so when refilling your "water bottles" all medics are instructed to use H2O until further notice..."

You see?

I don't know if it's worse that a supervisor sent that email or that I work for a service where the supervisor has to send that email.

Nope
Damnit I knew I'd say something dumb today. Oh well at least I got it out of the way early

 

[bigbaldguy]

I just got this email.

"Succinylcholine is currently on back order so we have been supplied with Anectine"

Seriously? Thank god they didn't try to give us Quelicin instead!

Next shortage they'll just send you a big wooden mallet

You realize Succinylcholine and Anectine are the same thing?

It would be like a supervisor sending an email saying "we're out of diphenhydramine so we will be stocking the bags with Benadryl instead."

"...there is a severe water shortage, so when refilling your "water bottles" all medics are instructed to use H2O until further notice..."

You see?

I don't know if it's worse that a supervisor sent that email or that I work for a service where the supervisor has to send that email.

Why do people insist on apologizing or making excuses when they screw up?

Just acknowledge the error, say "roger that" to not doing it again and move on. I dont care for some stupid excuse and no reason to apologize to me.

Roger that

 

[Achilles]

The question is, why do you have such hatred for apologies?

Why does it take a bunch of good acts to gain trust but one bad act to ruin it?

 

[shfd739]

If they are coming up with an excuse, they might not recognize the mistake, or what you to understand why they did something that way, especially if you said "I don't understand why you sidn't do it like this..."

I think it's the proper thing to do, but I wouldn't be surprised if it's happening on scene, which is what is making you mad. I think that's difficult because I know I've explained myself on scene before because I thought I was doing it right or didn't want to look like a complete idiot with the patient or other staff. I am unsure if it would be best to call me out after scene, take me off to tge side, or if they do call me out, to wait until after it all happens for me to explain myself if I still want to.

It stemmed from unit inspections last night and when people were caught not doing daily tasks among other things and knew they were caught the apologies and excuses flowed.

Dont apologize to me or give an excuse. Just say ok and move on and not make the same mistake again.

I dont ask alot of the crews but expect that 30mins of daily tasks will take precedence over Netflix/naptime/Facebook etc.

 

[Achilles]

It stemmed from unit inspections last night and when people were caught not doing daily tasks among other things and knew they were caught the apologies and excuses flowed.

Dont apologize to me or give an excuse. Just say ok and move on and not make the same mistake again.

I dont ask alot of the crews but expect that 30mins of daily tasks will take precedence over Netflix/naptime/Facebook etc.

A lot is two words.
Two things I've learned being a business owner,
1. The customer is always right
2. If the customer is ever wrong, read number one.
And always say sorry when you're wrong and make as mistake.

 

[Chimpie]

A lot is two words.
Two things I've learned being a business owner,
1. The customer is always right
2. If the customer is ever wrong, read number one.
And always say sorry when you're wrong and make as mistake.

You must not have been a business owner for very long, because the customer is not always right.

 

[Handsome Robb]

You must not have been a business owner for very long, because the customer is not always right.

I was going to say the same thing and I don't even own a business. Try working on a beach in an area where 4/5 people is a self entitled :censored::censored::censored::censored::censored::censored::censored: who thinks they are the coolest thing since sliced bread.

"I don't care who you are, get your damn glass bottle off my beach."

 

[Handsome Robb]

I'm going to have to keep my eyes out for a Big Bald Guy snapping photos of us at work tonight

 

[shfd739]

You must not have been a business owner for very long, because the customer is not always right.

Very true. If a crew is right and the facility/nurse/patient is wrong I will tell them that as nicely as possible. Not gonna bust a crew just because a customer thinks they were right and the crew did something wrong when the crew was right

 

[EpiEMS]

504 on COMLEX step 1.

Very naaaice. I like you!

 

[NomadicMedic]

The customer is not always right… The customer wants you to fix what's wrong.

The sooner you learn that lesson, the better off you'll be, both professionally and personally. Don't simply acquiesce, but instead... do what you can to make "the pain" go away.

That is the one major key to providing excellent customer service.

 

[bigbaldguy]

I'm going to have to keep my eyes out for a Big Bald Guy snapping photos of us at work tonight

I'm like a ninja dude you'll never see me. A big bald clumsy ninja whos had two piña coladas. Yeah ok maybe not so much ninja as enormous slightly befuddled photog.

 

[NomadicMedic]

Have any of you seen "Food Inc" and "King Corn"?

Watch those movies, you'll never want to eat fast food again. Ever.

 

[VFlutter]

Stressful week so far. Working on a Neuro floor is depressing. Yesterday I had a patient who was A&O x0 post multiple strokes and a NSTEMI (plus long medical history). He would just lay there and yell and moan. Wife and kids were there and he didn't recongnize them and cussed them out and told them to get out of his room. He would kick and punch anyone who came near him and ended up restrained. I was in the room when the doctor told the family that there was a strong possibility that there would be no improvement. The wife lost it, I didn't even know what to say I just sat there and let her cry on my shoulder. He was 51 years old. First time I have ever had to deal with a family member like that. It was a huge reminder than there are much worse things that death.


Tomorrow is my peds clinical. My pt is a 11 year old with 30% 2nd degree burns after a house fire.

 

[Anjel]

Have any of you seen "Food Inc" and "King Corn"?

Watch those movies, you'll never want to eat fast food again. Ever.

Ya my husband and I are changing how we eat by eating no processed food. So far so good.

 

[NomadicMedic]

Ya my husband and I are changing how we eat by eating no processed food. So far so good.

Good for you. We eat only grass fed, locally raised beef, organic chicken grown on a local farm, fish from local dealers and locally grown produce.

It's hard... But its much better for you. Of course, escaping high fructose corn syrup is next to impossible.

 

[VFlutter]

But on a positive note, our hospital was listed #6 in the nation according to US News best hospitals list. That is pretty cool

 

[Anjel]

Good for you. We eat only grass fed, locally raised beef, organic chicken grown on a local farm, fish from local dealers and locally grown produce.

It's hard... But its much better for you. Of course, escaping high fructose corn syrup is next to impossible.

You're not kidding. Now that I am actually reading labels and stuff its crazy. It is everywhere.

 

[ffemt8978]

You must not have been a business owner for very long, because the customer is not always right.

Anyone who believes the customer is always right has never worked in tech support.

 

[Achilles]

You must not have been a business owner for very long, because the customer is not always right.

You must not have read number "2"
And you shouldn't take a statement so literal. Basically it means that you're not going to straight up tell a customer they're wrong (or maybe you do.) turn a negative into a positive. Let the customer feel like they're in charge yet still control the situation.

Btw still a business owner, I thought the pictures of my work would've shown that but I'll post more to show you.