Errrr...one of them may be, but the other certainly isn't.
yes, well, he isn't back on the job.... but getting shot while not at work had nothing to do with this situation at hand. that was just bad luck. but if he wasn't killed, he would have been reinstated.
Very true. But would you have had nearly as much of a PR nightmare? Sometimes perception is reality.
Perception isn't reality; it can, however, be more important than reality. new headline: "EMTs hold pregnant mother's hand while she slowly and painfully dies; mother of deceased call EMTs heartless for standing around for the show but not helping daughter in need."
Want some more PR problems? your mechanic is driving an OOS ambulance to the dealer in another area. he witnesses an MVA, but since he isn't an EMT, he calls 911 and keeps driving. was he wrong? and if he had stopped, and there was a dying baby, which he couldn't treat or transport, how bad would the PR be? What's the perception, and how does it compare to reality.
How about this: you just finished a 12/24 hour shift, and decide to go to walmart. since you just got off from work, you are still in uniform (shirt, pants, jobshirt/jacket), so you walk in to buy your widget. you get it, and as you paying, you hear that at the auto repair section of the store, a tire fell off a lift and knocked a mechanic unconscious. do you go render aid? and what exactly will you be doing, other than handholding? what if the store manager says "don't worry, we have already called 911, and have the situation under control." then what? do you leave? do you stay? and if you follow the manager's directions and leave, when you get vilified for being a heartless provider, esp since your actions lead to the poor man dying according to the public, how do you respond?
And your agency won't back you, all they will tell everyone is that they are investigating, and the mayor wants you fired. Despite you not knocking the guy out, or causing the injury, or being able to do anything to help since you have no equipment, you are apparently the cause of his death. again, perceptions vs reality.
Perception happens to be more important, but reality and the facts are what you can control, as that was what really happened. and having a good PIO can help mitigate some of these problems, or you can do the right thing and still be the reincarnation of the devil himself.