I think a wage range of $18-$25 per hour would be commensurate with the work. Look, most of the EMTs I know are squared away people without the grunge factor who are fairly intelligent and emphasize patient care. That is what the companies are built on. But it would depend on where you live cause there are cost differences and stuff.
So if I understand you...
An EMT should be paid more because of their customer service?
I hate to be the bearer of bad news, but IFT companies are not built on patient care, they are built on loads hauled.
Does anyone really care about the customer service skills of the truck driver delivering goods to market?
Really though, I think you need to see what EMS really is, not the fantastic idea of what we would like it to be or what it should be.
even in the finest systems and organizations in the world, patient care is directly influenced by the money available. Patients don't pay extra for good service. Neither do insurance companies or medicare/medicade.
They do pay for the medical procedures rendered. What medical procedures do IFT companies really provide that affects outcome?