I agree we should discuss stress more in medic school, but still...
Can't it be okay to set boundaries on behavior, without necessarily knowing all the reasons for that behavior?
In my most recent EMS job in the entertainment industry, if I had cursed at a customer/patient for whatever reason, I probably would have been fired. Maybe I would have been having a bad day, maybe I'd never done it before and would never do it again, but I still would have crossed the boundary of acceptable behavior in that job. If there were a video showing me doing that, instead of just gossip and suspicion about what I'd done, that would have made the decision pretty easy for my employers. I would have broken the "don't mistreat the customers" rule -- hardly a controversial policy or one that would not be a component of common sense in that environment.
It is true that people who are given second chances after acting aberrantly sometimes do better and might never commit the same offense again, but why should a company have to take that risk and incur those expenses when there's a video showing what happened? Not showing why, just showing what. We're not speculating about the what and we can't fix all the whys.
I think a reasonable course of action is for the stretcher-dumper to accept responsibility, take whatever punishment is handed out, and seek help privately if he feels he needs to do better. The chances are remarkably good that he will be able to continue in EMS if he wants to.
Can't it be okay to set boundaries on behavior, without necessarily knowing all the reasons for that behavior?
In my most recent EMS job in the entertainment industry, if I had cursed at a customer/patient for whatever reason, I probably would have been fired. Maybe I would have been having a bad day, maybe I'd never done it before and would never do it again, but I still would have crossed the boundary of acceptable behavior in that job. If there were a video showing me doing that, instead of just gossip and suspicion about what I'd done, that would have made the decision pretty easy for my employers. I would have broken the "don't mistreat the customers" rule -- hardly a controversial policy or one that would not be a component of common sense in that environment.
It is true that people who are given second chances after acting aberrantly sometimes do better and might never commit the same offense again, but why should a company have to take that risk and incur those expenses when there's a video showing what happened? Not showing why, just showing what. We're not speculating about the what and we can't fix all the whys.
I think a reasonable course of action is for the stretcher-dumper to accept responsibility, take whatever punishment is handed out, and seek help privately if he feels he needs to do better. The chances are remarkably good that he will be able to continue in EMS if he wants to.