Had a call today to respond priority to the county hotel for "unkown" (this is what came up on our tough book. No other updates through out the call.). Upon arrival. We were met by a very excited deputy saying that he tried to kill himself. The pt had multiple arterial bleeds and had lost a significant amount of blood. After the call we found out that this was called into the company directly. Fire was not responding due to it coming directly into the company and not through 911 dispatch. Does anyone think someone droped the ball on this? Shouldn't dispatch have taken the initiative, knowing this was a priority call to request fire respond as well? Or maybe ask some other questions besides answering the phone and just asking for an address to respond to, like why are we responding? If there are any dispatchers here please weight in.
We get this all the time were I work. One of the biggest pet peeves is that if it is called in directly to the company they can request the response priority. Like a "stable stroke pt in the other county that they want transported to an even farther away county because that's were the facility physician is associated with so they request us to repond priority 3. If they say there stable and a priority 3 they can request a destination facility. I've been called into my supervisors office multiple times for taking an unstable PT to the hospital 5 mins down the rd instead of the hospital 25- 35 minutes away in the next county and the physician is now pi$$ed. Does this happen to any one else or is just my company?
Sorry this was so long.
Just blowing off some steam I guess.
This has been really starting to get to me.
We get this all the time were I work. One of the biggest pet peeves is that if it is called in directly to the company they can request the response priority. Like a "stable stroke pt in the other county that they want transported to an even farther away county because that's were the facility physician is associated with so they request us to repond priority 3. If they say there stable and a priority 3 they can request a destination facility. I've been called into my supervisors office multiple times for taking an unstable PT to the hospital 5 mins down the rd instead of the hospital 25- 35 minutes away in the next county and the physician is now pi$$ed. Does this happen to any one else or is just my company?
Sorry this was so long.
Just blowing off some steam I guess.
This has been really starting to get to me.
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