Since you were not willing to respond to us offline as we requested, we wanted to conclude this matter here. We went through great pains to investigate this case with the information provided and the only situation we found that bears any resemblance has to do with a patient who had a record of abusing our staff. While we place patient care first, we must also protect our people from such behavior, so the decision was made to transfer this patient to another provider. Ambulnz followed protocol with the insurance company to ensure the patient would be transported by another company and this ended our obligation. Based on our review of the situation we consider the matter closed and we wish you and the patient the best of health and luck.
I second this motion.
but but I went to a 200 hour course, I wanna make 78k!
I kid ofc. I 4th it
Majority rules (God willing).
Abusing staff? You mean calling your dispatchers because your ambulance is hours late(even though the dispatchers keep telling us 5 minutes, 10 minutes, 15 minutes), even after the dialysis centers are closed and he's still sitting there with the staff starring at him? You mean calling your dispatchers out on lying, which they refuse to admit? It's obvious, especially when the drivers of the rigs are the ones telling us it is happening. Seriously, just man up and admit you guys made a mistake. You did NOT follow proper protocol to transfer my family member, because there was no ambulance and when we called Logisticare to find out who our new provider was, they had no record of Esmeralda or any Ambulanz employee calling them until 2 days after we were "cancelled" and by that time it was too late to get another company out that day, so he was left without dialysis.
With all due respect your statement don't make sense and i don't like this company which you know. Logisticare system do not let company cancel trip except on the day the trip is scheduled which requires a reason. What it does let provider do till midday before schedule appointment is to reroute your call. Provider is not able to do the reroute by phone, instead provider is required to either fax reroute or do it thought the porter. It almost sounds like Logisticare didn't assign your call to any provider.
My family member was "cancelled" by Esmeralda who works for Ambulanz on Wednesday and she said she would call Logisticare to let them know and find a new ambulance. My family member is on a M,W,F dialysis schedule, so 2 days later on Friday, after the regular pickup time passed and no ambulance was there, we called Logisticare and they said they did not know of Ambulanz cancelling completely until that(Friday) morning. Of course with 4 hours notice, Logisticare said they could not find a provider for that day, but they could starting Monday. Now, had Esmeralda contacted Logisticare on Wednesday or even Thursday to let them know about the company not servicing us anymore, Logisticare should have had plenty of time to find a new provider.
I am bit confused and i am sure others here will be as well. Did Ambulanz do transport on Wednesday? As for Friday if they didn't reroute by 1:30 Thursday pm , they were contractually obligated to do transport on Friday. I am glad you found another company with which you're happy.
They did do the transport Wednesday, and we're late. Once my family member called them later to ask them once again why they were late after he was dropped off at home, that's when they told him they were no longer going to service him and they would call Logistical to let them know.
Sounds like they either forgot to do "reroute" or possible even after they did, Logisticare assigned it back to them(seen that happen) and they didn't realized it. Either way, i highly doubt that anything will happen to their contract.
What you basically trying to make people believe, is that they can skip 4 years of college at minimum and lots of debt by just taking emt course? Please don't insult everyone intelligence here
Now, now. While we do have the powers to close threads, edit them, or make them disappear, we're not God.
