Ambulnz Health, LLC (Los Angeles County)

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The troll has spoken.

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Billy D said:
How about you teach your dispatchers to properly schedule patients and not lie to them over and over and over first(oh were 10minutes out, oh were 30 minutes out, when in reality they were never even on the board to begin with)before you introduce a new method...Ive talked to a couple ex-employees of your company who work for a different company now, and they don't have very nice things to say. other than the new ambulances were nice. Even the ex-owner of Aegis(before he sold it to Ambulanz) was shocked to hear of how downhill it went after he sold it. Your company screwed one of my family members transportation multiple times because the dispatchers keep lying and they could care less what they tell the patient. Thank God the new company my family member uses, which has your ex-employees at it, knows how to schedule patients properly, show up ON TIME and not have rigs with no A/C transporting dialysis patients in 90+ degree LA Summer heat. It's one thing to be late for a discharge but it's really bad to be constantly late for a dialysis pickup, as people's lives depend on it. I wonder if your upper/executive management ever rides in the field and does a full shift every once in awhile to see how things are going and get an employees perspective?
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I work for Ambulnz and felt I had to respond because I was so surprised to read about your family member. I can tell you my coworkers and I are appalled if what you say is true. It is so out of character for our company, whose management speaks day in and day out about maintaining a culture of care. They even meet with individual EMTs for far less, all in an effort to maintain high standards. Most patients we hear from tell us they appreciate getting more accurate ETAs, riding in more modern rigs and being treated with dignity and respect. Since you are not only a caring family member but also a crew member, you can appreciate how important it is for our entire industry to raise its standards. So, I would request that you message me directly or contact us through our customer service email to provide specific details so we can address the matter appropriately. Thank you.
 
Another fake user. If you truly read, he went to CHP, DHS etc. Just expect somebody from DOT and other agency's to show up at your office door.

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Love2care said:
Most patients we hear from tell us they appreciate getting more accurate ETAs
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That doesn't sound accurate. I was both a field employee and call taker for an IFT company. patients never call in to complement, when they do it usually a complaint. patients, as well as the public have no idea how IFTs work. they have no idea how long the ambulance is gonna take, only the sending nurse does, and all they're gonna say is "the ambulance will be here doon, dear."
 
Love2care said:
I work for Ambulnz and felt I had to respond because I was so surprised to read about your family member. I can tell you my coworkers and I are appalled if what you say is true. It is so out of character for our company, whose management speaks day in and day out about maintaining a culture of care. They even meet with individual EMTs for far less, all in an effort to maintain high standards. Most patients we hear from tell us they appreciate getting more accurate ETAs, riding in more modern rigs and being treated with dignity and respect. Since you are not only a caring family member but also a crew member, you can appreciate how important it is for our entire industry to raise its standards. So, I would request that you message me directly or contact us through our customer service email to provide specific details so we can address the matter appropriately. Thank you.
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Ambulanz bought/acquired Aegis and Impulse, which both had older ambulances prior to you guys getting new ambulances. I can personally count at least 5 different trips that the rigs did not have functioning A/C, which for a dialysis patient yet alone any patient is not good. Your company may give more ETA's, but they are not accurate. I will tell you the honest truth: The Drivers/EMT's are the ones that told me the dispatchers are known to lie. Multiple times we were given 10, 20, 30 minute ETA's and yet when the drivers showed up 1.5hrs later, they said they just received the call 15minutes before showing up. One time when we called, they said they were just around the block and would be there in 3-5 minutes. Guess what? 45minutes later they showed up and said they were just dispatched for the call 20 minutes prior. We never had a problem with any driver or EMT, a matter of fact they were awesome. But we did have a problem with Ambulanz's repeated lying to us and late pickups/dropoffs. Multiple drivers told us their horror stories, that they are routinely late(even though it's not their fault, it's the dispatchers) and that they can't stand Esmeralda. My family member personally spoke with both Esmeralda and Chris multiple times and they admitted they were late and they would talk to the dispatchers about the ETA and calling if they would be late. Guess what happened over 2 months? NOTHING. Esmeralda, Chris and the dispatcher routinely lie and the drivers are the ones that tell me the truth when I saw them at pickup/dropoff. We've already talked to your "customer service" multiple times with the problems still persisting and finally Esmeralda was the one who cancelled us, probably because her and the dispatchers can't handle the truth about lying. What is your position in the company?
 
Billy D said:
Let's just say that's been done :) but thank you for that. Logisticare said it will look at their contract as it's not their only complaint also. When we used to talk to the drivers, they were the ones who opened up to us about the real problems there. It was pretty funny seeing 2 ex-employees there so much happier at my family member's new transport provider. Here is my one warning to anybody applying: Don't work there.
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Complaining to Logisticare and expecting results is like talked to the wall and expecting it to answer it to you back. No nothing will happen to their contract. Google complaints about them and you will understand what I mean. Logisticare makes money by using cheapest provider possible. Plus in Socal ambulances been closing left and right, so pool of providers have dropped dramatically. Add to that Ambulnz is combination of three companies and that makes it more likely that nothing happen to their contract.
 
Billy D said:
Yup, say no more at LA County lol. The service used now is All Town Ambulance. The reviews aren't the greatest online either, but they have actually been on time almost every single day they have been used(knock on wood). Unfortunately the HMO gets to choose what service/broker to be used, so we don't really have a choice, but my family member is a lot less stressed now :)
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All town is actually not a bad company. They own 3 different type of companies. All town ambulance, f & b mainly gurney and all town wheelchair transportation.
 
gonefishing said:
Another fake user. If you truly read, he went to CHP, DHS etc. Just expect somebody from DOT and other agency's to show up at your office door.

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If you mean ladot, they are a joke. They should be out of EMS business and actually out of all medical transportation business as they got no clue what they are doing. CHP will not do anything either unless there is major car accident which results in fatality. As for DHCS, they will not involve them self in this being this patient is assigned to private insurance company.
 
I love that there's a company called F&B running around Los Angeles. I lost it when I saw them at Kaiser Anaheim years ago.

I thought they disappeared after the Unity merger. Mr. Fishbine would be proud they're still out and about.
 
Mufasa556 said:
I love that there's a company called F&B running around Los Angeles. I lost it when I saw them at Kaiser Anaheim years ago.

I thought they disappeared after the Unity merger. Mr. Fishbine would be proud they're still out and about.
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I couldn't resist...
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Mufasa556 said:
I love that there's a company called F&B running around Los Angeles. I lost it when I saw them at Kaiser Anaheim years ago.

I thought they disappeared after the Unity merger. Mr. Fishbine would be proud they're still out and about.
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LOL!!!!! they are still around. The mean looking Russian chick still drives for them gabbing on her cell phone smoking a cigarette while driving.

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Billy D said:
Ambulanz bought/acquired Aegis and Impulse, which both had older ambulances prior to you guys getting new ambulances. I can personally count at least 5 different trips that the rigs did not have functioning A/C, which for a dialysis patient yet alone any patient is not good. Your company may give more ETA's, but they are not accurate. I will tell you the honest truth: The Drivers/EMT's are the ones that told me the dispatchers are known to lie. Multiple times we were given 10, 20, 30 minute ETA's and yet when the drivers showed up 1.5hrs later, they said they just received the call 15minutes before showing up. One time when we called, they said they were just around the block and would be there in 3-5 minutes. Guess what? 45minutes later they showed up and said they were just dispatched for the call 20 minutes prior. We never had a problem with any driver or EMT, a matter of fact they were awesome. But we did have a problem with Ambulanz's repeated lying to us and late pickups/dropoffs. Multiple drivers told us their horror stories, that they are routinely late(even though it's not their fault, it's the dispatchers) and that they can't stand Esmeralda. My family member personally spoke with both Esmeralda and Chris multiple times and they admitted they were late and they would talk to the dispatchers about the ETA and calling if they would be late. Guess what happened over 2 months? NOTHING. Esmeralda, Chris and the dispatcher routinely lie and the drivers are the ones that tell me the truth when I saw them at pickup/dropoff. We've already talked to your "customer service" multiple times with the problems still persisting and finally Esmeralda was the one who cancelled us, probably because her and the dispatchers can't handle the truth about lying. What is your position in the company?
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Thank you for the additional background but at a minimum we still need the patient’s name in order to confirm the alleged incidents with our employees and records. We take every complaint seriously but also prioritize every patient’s care, dignity AND privacy, so would again ask that you or the patient connect with us outside of this forum. The high degree of misinformation posted to this site, sometimes by competitors or disgruntled former employees, requires us to take this extra degree of care before we can address the complaint appropriately. We will not continue to air this matter in public, and hope to hear from you or the patient directly. Thank you.
 
Love2care said:
Thank you for the additional background but at a minimum we still need the patient’s name in order to confirm the alleged incidents with our employees and records. We take every complaint seriously but also prioritize every patient’s care, dignity AND privacy, so would again ask that you or the patient connect with us outside of this forum. The high degree of misinformation posted to this site, sometimes by competitors or disgruntled former employees, requires us to take this extra degree of care before we can address the complaint appropriately. We will not continue to air this matter in public, and hope to hear from you or the patient directly. Thank you.
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LOL, we already contacted the OWNER of Ambulanz via email(and this is after we were dumped by Esmeralada and left without an ambulance for a day because she's clearly not business smart), and he promised a response after investigating. Almost a month later, no response from him or any other supervisor. I'm not going to give you the same information that I have given plenty of your employees already because nothing has been done. Best of luck at Ambulanz, but believe me: My family and some of your ex-employees are not happy, and they are the ones that tell the truth of what happens.
 
Ambulnz is hosting an open house hiring day this Sunday 10am-4pm at our station in Monrovia! We are continuing to expand and have active EMT, Paramedic, Dispatch, FTO and operations roles available. This is your opportunity to meet the team and learn all about our innovative model and state of the art technology. Look forward to seeing you there!
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Gavin Burnett said:
Ambulnz is hosting an open house hiring day this Sunday 10am-4pm at our station in Monrovia! We are continuing to expand and have active EMT, Paramedic, Dispatch, FTO and operations roles available. This is your opportunity to meet the team and learn all about our innovative model and state of the art technology. Look forward to seeing you there!
ee4da7698d9e6635ff8ffb6f5422b6a0.jpg



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87k? hahahahahahaha thanks for the good laugh
 
Love2care said:
Thank you for the additional background but at a minimum we still need the patient’s name in order to confirm the alleged incidents with our employees and records. We take every complaint seriously but also prioritize every patient’s care, dignity AND privacy, so would again ask that you or the patient connect with us outside of this forum. The high degree of misinformation posted to this site, sometimes by competitors or disgruntled former employees, requires us to take this extra degree of care before we can address the complaint appropriately. We will not continue to air this matter in public, and hope to hear from you or the patient directly. Thank you.
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You don't need patient name in order identity if there are problems. It sounds like this was standing order from logisticare. How often do you lose your standing orders? The answer should be not often. With exception of death, most of them should be regular. So should be easy to id which one left. Also your company should easily able to compare schedule pickup time with actual pick up time which the management should be reviewing daily. Lastly complain was made to Logisticare, which means company management knows about it.
 
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