Do you walk grandma with a fractured wrist that you can easily get a cot next to?
Why not? is something wrong with her legs? how is she going to get home after the ER discharges her? by ambulance? or by taxi or a friend's car? is she unstable on her feet? can we walk with assistance? is she still in the location where she injured her wrist, or did she walk around the house to get ice, call 911, grab her things, etc.
and, full disclosure, if she slips on the ice outside, there is a 99% chance I am bringing the cot to her (plus that helps me not fall on the ice too). however, I can't bring the cot up to her 2nd floor bed room, with no less than three 90 degree turns to get to here. If Grandma is 90 lbs soaking wet, no biggie; if grandma is 300lbs..... different story.
I get the sentiment, but this job is also about customer service and making people feel good. As such, some people still get carried that have no medical reason to. Oh well.
No, it's not: medicine has never been about making people feel good. It's about treating people appropriately. Otherwise, the patient would dictate your treatment path, not their condition; otherwise everyone would get narcotic pain meds. Now, customer service IS important, but it doesn't trump appropriate care, nor should you be providing excellent customer service at the expense of your own health and safety. and yes, you want people to feel good, but that's not the goal of medicine either. You want to deliver appropriate care, and allow the person to get better.
I've carried more people that had no medical reason in my career than I would like to admit (as I'm sure you have too). How many back injuries have you suffered on the job? I can recall one, which knocked me out of work for 2 weeks. I have coworkers who needed back surgery (for one, the second was career ending). Yes, lifting and carrying people is part of the job, but how would you feel if you lost money because you got hurt carrying someone who has no medical reason?