I would love for EMTs to be able to do more. Give benedryl, insert a SGA, give albuterol for wheezing, check BGL and SQ epi would be a great start (NJ didn't allow any of that when I was up there). Clear C-spine in the field would be another (rumor has it we can do that in the next 12 months).
I would LOVE to give IM zofran. PO/SL is nice, but IM is even nicer (administration is just like giving Epi), and makes patients feel so much better. Nothing to do with providers feeling good, that would help the patients.
Start IVs? ehhhhh, maybe if they are on an ALS unit and partnered with a paramedic, otherwise, a (relatively) lot of training for low reward. Ditto intubation. Nice to have, but does it really benefit the patient? ehhhh.
But I also agree that the education is lacking.
but I know there have been patients where our BLS crew had no idea what to do, and when ALS was called they were able to intervene. One example is the use of D50, I suppose. The real difference is education.
There is a HUGE difference between having no idea what to do, and knowing what is needed but being unable to provide the intervention. If you have a patient with a BGL of 30, and then have no idea what to do, then their initial EMT training failed them.
However, if they recognize that they identify the issue, recognize they can't fix the issue, and package the patient for transport, so when the ALS unit arrives, all they need to do is administer D50, and then the patient can either be transported or not (depending on local protocols, reason sugar dropped, etc), well, that's a different story.
If you need a medic to hold your hand and tell you what to do, than that's your issue. Not every EMT is like that. In fact, many tiered EMS system have EMTs like that, because you don't have ALS with you on every call, so you are expected to know how to do your job.