It's interesting looking at the numerous different accounts and pieces of information here...
Did they "radio in", or just request that store owners call 911? A dispatcher wouldn't carry a radio on a lunch break (or ever), would they?
Were they asked to help after being notified that help was coming, or did they think it was a minor situation and leave without being asked?
Like I said earlier, I'd give them a break because they are working as EMDs, not EMTs regardless of certification, but it would be nice to have a real accurate account of the incident.
So for all the huffing and puffing and moral outrage that occurred following this incident, the FDNY brass requested that all charges be dropped (because they realize that although everyone, including the NYC Mayor who went on live TV condemning the city employee, jumped to conclusions before all the facts were known, and in the end had to admin that they were wrong), and now the civil suit was dismissed as a matter of law.
This whole fiasco is a direct result of trial by media, when the emotional response is used to condemn a person before all the facts are known.