I remember reading about this as well. The article does not make it clear whether she is an EMT or not. I know that some places require dispatchers to at least have an EMT certification if not a Paramedic cert.
If she "snuck away" as the article suggests, then she is on duty. If she was on an official break, as the headline suggests, then she is not on duty. I think there is some journalistic sensationalization going on here...
Assuming she is an EMT and was off duty, unless her SOGs state otherwise, she is not required to render aid and my not even be covered under her medical protocol.
Assuming she is an EMT and was on duty, that's when the "flag down rule" as Nahmod calls it applies.
Assuming she is NOT an EMT, then none of this applies since she can't render any medical aid anyways as she is not covered under the protocol!
"But on Wednesday, Nahmod called Richardson and said the flag-down rule doesn’t apply in this case because Jackson wasn’t assigned to an ambulance or special event where they are expected to provide aid." Another scenario is that perhaps she was at one point required to be certified as an EMT, but some dispatching agencies don't require currency, just that you had the training at some point. Perhaps something came to light that caused the Chief to realize that the rule did not, or could not apply.
For me, it's pretty clear what happens because if we are in uniform, we are to provide aid to the best of our ability based on what limited resources we have and what our protocol says. The way our SOGs are written, if we are in uniform, while there is no state law that requires a duty to act, our department SOG states that we have a duty to act and that we are immediately considered to be on-duty from that point until other on-duty personnel arrive (it specifically emphasizes other on duty personnel to make the point that if we are in uniform and flagged down, we are automatically now on-duty). This means that we have full protection of our department insurance and can work under our protocol.
This policy is in place for a PR utility as our chief does not want people seeing City of ABC EMS people stepping over unconscious bodies showing up on the 6 o'clock news!
But I think she is right in what she says towards the end of the article. If she had to do it all over again, she would do the same thing but at least make an attempt to call 911 and have a medic dispatched to her location.