The first problem is the system is so large (and in my opinion unmanageable) that you cannot ensure a consistent quality of care across a system with thousands of paramedics. Since there isn’t a good way to manage QA/QI for a system that large without a sizable outlay in money and trained personnel, you are forced to operate accounting for the “lowest common denominator.” When you have agencies “drafting” people to go to paramedic school, (who usually don’t want to be there) you are forced to limit their scope. This causes the medical director to put policies like 806 and 808 in place, which dictate what you can and can’t do prior to base contact and what chief complaints medics can’t “ship” with a BLS crew.
which is absolutely a fair statement, one that applies to all large systems. if the system has 1 paramedic unit, operating 12 hour shifts, on a pittman schedule, than you have 8 full time paramedics. lets add 2, to be supervisors and fill in when people are out, bringing the total to 10. It's really easy for a medical director to get to know those 10 people really well, know their competency levels, etc. After all, you only need to monitor 4 crews. Now compare that to NYC, which runs
227 DAILY crews, and you see how you can't maintain that closeness that you had with a small agency.
But even with that being said, with enough levels of middle management, with multiple levels of QA/QI, you can do a halfway decent job of it. And if your existing medics can't follow the rules that you give them, or can't maintain the agency's clinical standards, and re-educating them hasn't worked, than get rid of them. It's not really rocket science.
The second issue is the culture that has developed in the prehospital community. The excuse of “the hospital is only 5 minutes away” is constantly pounded into medic’s heads. It’s my opinion that if a patient needs a critical treatment, you do the treatment in the field. There is a delay in starting treatment in an ER: you have to wait for for a bed, transfer care, get orders from a MD, get meds, and finally do your treatment. Best case, a couple minutes. Worst case? Who knows... depending on how long you have to hold the wall. Another cultural problem I saw is the willingness to “punt” those borderline ALS calls. I can remember numerous calls as an EMT where I got, “you got the story?” or joking about the phrase “ship it” with “anxiety” or “chest wall pain” patients. I’m not saying all medics do it, but it does happen (and is another reason for 806 and 808 to exist).
I remember being dispatched to a fall victim at a train station that was a block from the hospital. We were dispatched BLS, as are most fall victims, but when we arrived and assessed the patient, we found him to have a skull fracture (fluids coming out of the ears, AMS, etc). My fill in partner for the day (a paramedic supervisor who was great 20 years ago, but now, ehhh, he's better behind a desk than on a truck) and i requested ALS, applied a collar and secured the PT to a LSB, and carried him down two flights of stairs to the ambulance stretcher, and placed him in the back of the truck and requested a trauma team activation. our ALS unit arrived, hopped in our truck, and began their assessment. Realistically, I could be at the Level 1 trauma center door in about a minute (and 30 seconds of that is backing in the ambulance, we were that close). What was ALS going to do, when the patient needed "definitive care?"
That all being said, even in the urban areas, you still need to do your job. If you have an ABC issue, fix the issue. if you have clinical indications for an issue you can fix, than fix the issue. The "holding the wall" situations that SoCal is infamous for (and an accepted practice too, which blows my mind) is a new one, but that only means you need to do more to treat the patient since you might be waiting an hour or more in the ER waiting for a bed. If it's a medical call that you can fix using something in your med box, than it's malpractice not to, especially knowing it will be a while until you get a bed.
When you say punt, do you mean turf the call to BLS? because if those calls the medic won't do anything other than the stare of life, than BLS can stare just as good as ALS. But if you have a sick patient, and they will be waiting to get a bed because SoCal ER's treat EMS as free labor so they don't need to hire more staff, than that's a good reason to keep those borderline patients with ALS.
The third issue is the way the state setup the EMS regulatory system. I think if individual departments could set their own scopes of practice, you would have better protocols. Unfortunately in California, you have LEMSAs (Local EMS Authorities) that set the protocols for an entire region, not individual agencies and their medical directors. Since scopes of care can’t be tailored to each agency, you end up with this limited scope that everyone has to follow.
are you talking about individual departments in the same town, county and region? or each individual agency that is running 911 calls in LA all running with different protocols? Because the first one might be doable, the second one scares me.