ExpatMedic0
MS, NRP
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First and Foremost, we need to be masters of acute emergency situations requiring interventions and recognizing potentially urgent cases that need immediate transport. This concept is the whole reason we were invented and exist; it's our bread and butter. The problem is, this is like 10% of our calls (at least in my experience). The other 90% get responses and/or transports to the ED. If the patient wants to go to the ED, you HAVE to take them. "You call, we haul." This concept is an incredibly outdated and inefficient method. The problem is we need more education and training for things that are not acute emergencies, and the system is set up against us. Additional entry level training to make a proper transport decision and follow-up care plan for the patient is needed. Transporting everyone to the ED is a huge waste of time, money, and resources. Community paramedic training has the right idea in a way, but some of those concepts and ideas need to be passed down for every day paramedics. This knowledge is not something a merit badge NAEMT or AHA course can provide; only higher education can. We also need better phone triage and an entirely re-worked reimbursement and billing plan which is not transport based. We are still being treated like a transport service along the lines of Uber or Dominos delivery. Stakeholders care about response times and billing/reimbursement based on transport, not patient attention and the grand scheme of what's best for the patient's health and the system's sustainability. The whole system needs to move away from looking at this as a transport service or public safety and start looking at it as part of the regular health care system. There is potential even to make EMS the gatekeeper of the entire healthcare system if changes were implemented.