Volunteers?

RocketMedic

Californian, Lost in Texas
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*repost of a conversation on Paramedics on Facebook that I started.*

I know that this is going to be controversial, but here goes: I think that the volunteer services in EMS need to be phased out across the nation.

Why, that's heresy! It's tradition! Volunteers are the backbone of America and have served admirably for decades, but we are rapidly approaching a point in funding our industry that will require us to justify our necessity and our position within the health care continuum. As a profession, we have been quite successful at popularizing emergency medicine with the population (to the point where Americans expect an ambulance post-haste if they call 911), but we have been far less successful with delivering a comprehensive, standardized or even really effective service across the nation. Volunteers are, quite simply, not 'reliable' from a systemic viewpoint (this is not a criticism of individuals, but of systems as a whole). They are generally not as trained as well as full-time personnel, they are less likely to be familiar with modern advancements in medicine, and the vast majority of volunteer services operate at a BLS or ILS level.

We have extremely low educational standards for entry into this field at all levels, and I would be a fool to argue that paramedic school is some sort of crucible or defining experience. However, every call to increase educational standards, to provide more services to the public, and even to add additional skills to our prehospital arsenal is lamed by the fact that a majority of our members are professional hobbyists. When people cite the length and expense of paramedic school as a reason for their department to remain a BLS service or use 'tradition' and 'field experience' to justify archaic, harmful practices and operations policies, we lose credibility as a profession. How can an EMT in Anytown reasonably ask their medical director for permission to start an IV or use medication when their peers advocate publicly for more skills with little or no formal training? I am not claiming that full-time staff are immune from this, but volunteers are notorious for a very real lack of education and possible care. Would you accept 'volunteer doctors' at your hospitals who 'may' show up? What about volunteer policemen or volunteer garbage collectors?

Let's also look at the differences in service. In my region, the cities are covered by aggressive, all-ALS agencies with relatively aggressive, 'standard' protocols. Our agencies are constantly adding and refining treatments and therapies, adjusting and testing theories and generally provide good care to most of our patients. It is not an exaggeration to say that you will probably be treated appropriately for a life-theatening event by a professional EMS crew arriving in a timely manner and will be transported to an appropriate facility. Several towns, however, have BLS volunteers alone. BLS may be appropriate for many patients and boast similar mortality statistics, but at what point are we viewing relief of pain and suffering as essential? This ignores the spread of technologies like BiPap and the development of new treatment regimes- how many people still backboard everyone? It is not an exaggeration to say that the difference between receiving pain management, definitive treatment of symptoms and a fairly accurate working diagnosis with appropriate triage and transport in a timely fashion from a professional paramedic and receiving a Stare of Life and an uncomfortable, highly-oxygenated ride to the 'designated' ER is location alone.

I understand that many of the members of this board will protest that their communities cannot 'afford' paid personnel. To them, I call shenanigans. Your communities employ police officers, garbage collectors and city personnel. There is no good reason that a person (who realistically expects police intervention if needed) should not receive paid EMS service if requested. Unless your community's garbage is managed by volunteers, you can afford paid EMS. If needed, fire departments can remain volunteer (low-use/high-acuity assets, at least for suppression), and/or fire departments can continue to cover EMS in their communities- but do it with professionals, for wages. I would encourage our new members that come here every day to not volunteer. Your time is worth something, even as an EMT, and you can find a job that pays. Volunteers, by definition, make the time of professionals less valuable. If you take your profession seriously, practice it for pay.

Yes, I am aware this is controversial and will result in a fair number of undereducated people shouting that I am wrong. I would encourage every reader to think about why we have responsibilites far in excess of compensation, problems gaining trust and respect from our peers in health care, and training that can be completed by eighth-graders while you read through the broken English and sentence fragments of those who disagree. Just remember, the volunteer EMT who complains that he can't start an IV on 'there' arm and spouts platitudes like 'treat the patient' and 'BLS before ALS' as answers to questions might be the reason that we make less than that trash collector.

I do not think it arrogant to point out that we as a profession must adapt. The days of showing up, looking cool and driving around really fast are ending, and we are trying to carve ourselves a defined, permanent and professional role. Are we really arrogant enough to think that medicine will remain static and that we will be continued to perform as we have in the face of a graying population, increasing calls for education and changes in funding?
For those who do not see a problem with volunteering, from an economic standpoint, what would you say if someone volunteered at your full-time job? What if your employer could simply page in a free and equally "qualified" substitute whenever they felt there wasn't money in the budget for pay?

Money is available. It may not be in volunteer departments or county budgets, but it is available. I personally think we will see an increase in the number of hospital-based EMS agencies and increases in federal and state support for health care as more Boomers start needing EMS. Rural medicine and impoverished areas will be a problemish until the residents of those areas decide to do something about it. Some contract a private company, others simply take risks and go with mutual aid, others take volunteers. I am simply proposing a minimum government (likely Federal) floor on EMS levels of care. If the vollies in Anytown can meet the standard, carry on. If not, then it's time to let professionals who can take over. The sticking point comes from the fact that this "standard" would be unattainable without actual training. Personally, I'd set minimum criteria at AEMT.
Doctors volunteer for personal reasons, but hospitals don't count on volunteer doctors to operate. Lawyers volunteer for personal reasons, but courts do not rely on volunteer lawyers to operate. Police reservists may volunteer for personal reasons, but they do so as a supplement to paid personnel and are not the primary law enforcers.

If volunteering is so great, justify it. Make doctors, lawyers, pilots, and whatever everyone else does for a living volunteer too. Convince me that it's worth keeping our medical practices in sixth grade and our thirty calls a year people on the same professional level as everyone else. Convince me that EMS is somehow an exception to the rule of "more standardized education = more pay and respect". More importantly, convince yourselves and our doctors and our taxpayers.
Look at the military. We have well-developed active-duty branches and a "trained" reserve component. The active component sets a minimum standard of competence, outliers notwithstanding. Reserve components, when activated for actual military missions, go into months of retraining to simply do the same jobs that they were already trained on when initially accepted into the Armed Forces and are paid as active-duty members are, to the point where they are effectively active-duty. If volunteering were able to maintain proficiency and progression of tactical and technical training, wouldn't their volunteer drill time alone be enough to let them do everything an active-duty unit does? The experts at warfighting have decided that that is not the case, and thus spend billions to train and retrain reservists before they deploy.
Would they do this if volunteers were ready to go to war?

Why is EMS (or fire suppression) different?
 
Not that there is anything wrong with trying to reduce (over time, due to "administrative inertia," say) volunteerism in EMS...but consider that volunteers can be a compliment rather than a substitute for full-time folks. Say you employ career providers and have volunteers to supplement them. Yes, it takes away from full-time BLS positions, but you can certainly have a sustainable service with an extra one or two ambulances staffed by BLS, ILS, or even ALS volleys.
 
Justify this:

A volunteer organization in a neighboring county of ours refuses their county's offer to staff and deploy a 24/7 ALS ambulance out of one of their stations. Every single year. Meanwhile, they use the adjacent county liberally for ALS txp mutual aid, multiple times a day. As many as four units from the other county have been over to assist at one time. Apparently maintaining autonomy of their fiefdom is more important than ensuring the best service for their residents.
 
I vote yes on volunteer BLS service....not quite sure how I feel about volunteer ALS though.
 
There are some volly services that have very high standards (they may be in the minority, but they are out there), and in many volly services, many or most of the members have full-time jobs as paramedics or EMT's elsewhere. And by the same token, I have seen many "professional" EMS agencies with very low standards and lousy equipment and clinicians.

So I don't think you are going to make a net improvement in the quality of EMS across the board by getting rid of volunteers. You would likely replace many lousy volunteer services with lousy paid ones, or possibly even some really good volunteer service with lousy paid ones. The real problem is not with volunteers in and of themselves, it is with low / inconsistent standards in EMS.

The way to fix that is very simple: raise standards in EMS for everyone.

In my perfect EMS world, it would require at least 2 years of full-time study to become a paramedic, and considerably more in order to do things like RSI and ventilator management. Every city, town, and village should have well-trained and equipped ALS services readily available, but equally well-trained BLS personnel would be the backbone of EMS. Protocols, dispatch procedures, training standards, and equipment standards should be set by a state board that includes EMS-experienced EM physicians and others with expertise in the field, and who are accountable for setting and regularly updating these standards according to the best available evidence. Local medical directors should have only limited ability to modify these standards without approval from the state board. That way everyone is on the same page, and if the board isn't doing their job they'll get a lot of pressure from local medical directors.

Once everyone is meeting the same high standards, who cares if they do it for free or for $20/hr?
 
We have a similar argument on the fire side - any professional fire department that I know of trains their people to FF I as a minimum, but typically to both FF/I and FF/II.

There are numerous VFD's that have piecemeal crews - this one can only drive and pump, that one can only do exterior firefighting, the other one's a red hat, etc. You never know what you're going to get when the crew shows up. Don't get me started on the lack of mandated, on-going training.
 
There are some volly services that have very high standards (they may be in the minority, but they are out there), and in many volly services, many or most of the members have full-time jobs as paramedics or EMT's elsewhere. And by the same token, I have seen many "professional" EMS agencies with very low standards and lousy equipment and clinicians.

Indeed. An organization is only as professional as the standards they hold themselves to. At the combined career/volunteer service I work for, most vollies work for at least one other service (me: 3) or are a full time student if not (over half of our vollies are degree seeking students at a local Uni or CC).

We set high standards for our organization and are our own greatest critic. Paid, unpaid, it doesn't really matter.

Organizations threatened by one type or another are those who are dysfunctional.

The way to fix that is very simple: raise standards in EMS for everyone.

Amen.

In my perfect EMS world, it would require at least 2 years of full-time study to become a paramedic, and considerably more in order to do things like RSI and ventilator management. Every city, town, and village should have well-trained and equipped ALS services readily available, but equally well-trained BLS personnel would be the backbone of EMS. Protocols, dispatch procedures, training standards, and equipment standards should be set by a state board that includes EMS-experienced EM physicians and others with expertise in the field, and who are accountable for setting and regularly updating these standards according to the best available evidence. Local medical directors should have only limited ability to modify these standards without approval from the state board. That way everyone is on the same page, and if the board isn't doing their job they'll get a lot of pressure from local medical directors.

Once everyone is meeting the same high standards, who cares if they do it for free or for $20/hr?

Again, amen.
 
I vote yes on volunteer BLS service....not quite sure how I feel about volunteer ALS though.

Our volly paramedics typically work for at least one other service, but live in our service district, or maybe they want additional experience, or they just really enjoy what they do, or want a leg up when applying for work elsewhere, or <warning, lots of bias>simply want to work for one of the best ALS services in the State :)</bias>

A few of our volly paramedics enjoy some other job as their full time gig, and do that instead. They're held to the same standard as "career" paramedics (I find the idea of a single career to be silly, but I'm not human) and folks who've not met our standards or who can no longer keep up with the requirements tend to weed themselves out.
 
*repost of a conversation on Paramedics on Facebook that I started.*

I know that this is going to be controversial, but here goes: I think that the volunteer services in EMS need to be phased out across the nation.

<snip>

Yes, because volunteers are the problem.</sarcasm> I welcome you to come sit in on our combined service's educational sessions and try to point out who gets paid and who doesn't. You won't be able to.

You've picked out a straw man...

Why is EMS (or fire suppression) different?

It isn't. EMS and fire are not unique snowflakes.

In the software world you would be railing against "open source software". Many Luddites argue against it, claiming it steals bread from the babies of legitimate software engineers, or that it is somehow inferior to paid programming, or that it lowers standards, etc...Yada, yada, yada.

Your gripe is with the standards, so address those.

If volunteers are able to meet the standards, they will continue to exist.

If volunteers are unable to meet those standards, they will go away.
 
Once everyone is meeting the same high standards, who cares if they do it for free or for $20/hr?

I do. This is my career, not a hobby.

If you poured concrete for a living, would you be upset if a crew of volunteers offered to pour concrete for free, for only the cost of material, to your customers?

Or, if you worked as a plumber and you saw an ad on a a competing plumber's truck that offered to do work on anyone's pipes for free, just because he loved it? Would that be an issue?

It's funny. I don't see volunteer docs in any of the hospitals I frequent. Same with nurses or RTs. Or any other allied health professional. Why should we allow volunteers to negate the worth that we have as professionals? After all, when you give something away, it loses any perceived value.
 
I do. This is my career, not a hobby.

If you poured concrete for a living, would you be upset if a crew of volunteers offered to pour concrete for free, for only the cost of material, to your customers?

Or, if you worked as a plumber and you saw an ad on a a competing plumber's truck that offered to do work on anyone's pipes for free, just because he loved it? Would that be an issue?

It's funny. I don't see volunteer docs in any of the hospitals I frequent. Same with nurses or RTs. Or any other allied health professional. Why should we allow volunteers to negate the worth that we have as professionals? After all, when you give something away, it loses any perceived value.

Lots of people do "handy man's work" for less than the perceived market value. It is a common complaint among the trades.

If you provide a better product or service, you won't have to worry. Adapt or eventually die.
 
If you poured concrete for a living, would you be upset if a crew of volunteers offered to pour concrete for free, for only the cost of material, to your customers?

Or, if you worked as a plumber and you saw an ad on a a competing plumber's truck that offered to do work on anyone's pipes for free, just because he loved it? Would that be an issue?

I may not like it, but there'd be nothing I could do about it.

What are you going to do, try to get a law passed that says no one can under charge you?



It's funny. I don't see volunteer docs in any of the hospitals I frequent. Same with nurses or RTs. Or any other allied health professional. Why should we allow volunteers to negate the worth that we have as professionals? After all, when you give something away, it loses any perceived value.

I've known many MD's, RN's, RRT's, etc that volunteer their time. Maybe not in the hospitals, but in other settings.
 
Christopher, it's not volunteers themselves that are the problem, it's the volunteer departments that aren't like yours holding us back. At your agency, volunteers are forced to hold the same standards as paid personnel. The same is not true in the vast majority of volunteer agencies.
 
I think that volunteer agencies should be used sparingly at best and as supplements for paid agencies.
 
To the OP, I agree with some of what you said, but I think you've weakened your arguments with unsupported rhetoric about volunteers, such as:

"not 'reliable' from a systemic viewpoint"

"generally not as trained as well as full-time personnel"

"less likely to be familiar with modern advances in medicine"

"notorious for a very real lack of education"

I think it's hard to generalize accurately about the characteristics of either volunteers or paid personnel (except that paid people make more). Why not work toward enhancement of EMS capabilities and contributions, regardless of provider compensation?
 
Christopher, it's not volunteers themselves that are the problem, it's the volunteer departments that aren't like yours holding us back. At your agency, volunteers are forced to hold the same standards as paid personnel. The same is not true in the vast majority of volunteer agencies.

So your solution was to remove them? Or something...it was all over the map. It also had some strange connection to better education/pay being not possible due to volunteers...which is certainly not the case.

Poor budgeting of the provision of EMS services is typically the hangup, not "freeloading" volunteer departments. (I'll ignore NJ, which is just plain strange)

If you truly have a problem with volunteer departments being held to a lesser standard, look to your State or their Medical Director. In our area, cases of dysfunctional services are almost always directly related to poor medical director oversight or poor State oversight.

(As an interesting aside, our vollies should technically be 'worth' more by your standards, as more of them have advanced degrees when compared to our career staff)

I am somewhat sympathetic to the argument that Luddites are holding back EMS. We even see it in NC where waveform capnography isn't required on all intubations yet because some departments claim they can't afford it (and they make the false assumption that the risk of removing ETI is higher than the benefit provided by waveform capnography).

Going back to the fundamental issue you meant to raise: inconsistent standards and oversight breeds low performance.

Address the inconsistent standards and lack of oversight and your "problems" with volunteers will work themselves out.
 
I think that volunteer agencies should be used sparingly at best and as supplements for paid agencies.

This is a fair long-term goal. I say this as a volley.

Granted, it's going to take a long time and a lot of professionalization of the field (i.e. requiring degrees). If you make AEMT scope the entry level for practice and require a 4 year degree for said scope (with a 4 year + graduate training) for medics, then this is a more doable system. Until the entry requirements rise, volleys are here to stay.

This all assumes that your volleys are incompetent. I'd like to think that many volunteer providers are quite competent. Given this, just raise the educational bar or otherwise improve technical standards. Brings everybody up and you can still have volleys (like me). And it's also worth mentioning that the volleys at many career/volley hybrid services often have higher non-EMS educational backgrounds (including PAs and NPs) than the FT staff.
 
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This is a fair long-term goal. I say this as a volley.

Granted, it's going to take a long time and a lot of professionalization of the field (i.e. requiring degrees). If you make AEMT scope the entry level for practice and require a 4 year degree for said scope (with a 4 year + graduate training) for medics, then this is a more doable system. Until the entry requirements rise, volleys are here to stay.

This all assumes that your volleys are incompetent. I'd like to think that many volunteer providers are quite competent. Given this, just raise the educational bar or otherwise improve technical standards. Brings everybody up and you can still have volleys (like me). And it's also worth mentioning that the volleys at many career/volley hybrid services often have higher non-EMS educational backgrounds (including PAs and NPs) than the FT staff.

On the flip side, how many volunteers are literally untrained except for the entry-level minimum and refuse to allow advancement?
 
On the flip side, how many volunteers are literally untrained except for the entry-level minimum and refuse to allow advancement?

Many. Too many, even. That being said, we shouldn't be throwing the baby out with the bathwater. The solution that helps everyone is to raise educational standards. That'd help every facet of the system.
 
On the flip side, how many volunteers are literally untrained except for the entry-level minimum and refuse to allow advancement?

How many paid paramedics are literally untrained except for the entry-level minimum and refuse to allow advancement?

The problem is not with volunteers, per se.

The problem is with a system that allows any agency - paid or volly - to operate with poorly trained staff.
 
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