But at the same time, you can’t just dump them on the side of the road right?
Why not? they don't want to go to the hospital, and are refusing care. pull over, and open the door, if that is their wish (that's what the supervisor told me to do). Just ensure you have everything documentation on your run book. People have a right to make stupid decision regarding their healthcare. What are you going to do, restrain them to keep them there, and force them to accept your interventions?
That being said, in 25 years, I've never had this happen to me, nor have I ever been sued. more often than not, telling them you want to let you go at the ER for their safety, not at the side of the road, gives them a reason they will understand. or telling them "we are almost there, while I understand you no longer want to go, I'm going to get jammed up by my boss if I don't leave you somewhere safe. You don't have to stay in the ER, but our policy is not to drop anyone off at a location other than an ER." if we are a few blocks from the scene, I have no issues turning around.
Or just call your boss on the cell phone, explain the situation for a few minutes, and by the time you hang up the phone, your arriving at the ER, and it's a non-issue.
The Attorneys love this… That piece of paper they “signed”…yeah.
OK, I'll call your bluff on that... how many attorneys have won judgements against EMS providers for following the wishes of their patients? Provided they have the capacity to make their own decisions, a patient can refuse care. The threat of litigation in EMS is SOOOO overblown it's not even funny; it's even worse that people continue to use the big bad attorney boogie man as a reason to do something stupid (like saying a properly documented refusal will not protect you from a negative patient outcome).
That's also why a PCR is a legal document, and the refusal section has been approved by an attorney. The ambulance chasing lawyers might sue you for anything, but it's very rare that the jury will award them any money.