Brandon O
Puzzled by facies
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Bringing up a good point of what to you use as a standard measurement of a good EMS system. In some ways I would argue that patient complaints or satisfaction ratings would be the best measurement. If the patients feel they should have had better medical care they will complain. If you run a system with good medical care and EXCELLENT customer service, you deserve to be recognized for that. 95%+ of our calls are customer service calls, not excellence in medical care calls.
No doubt. At the same time, of course, you don't want to write off the rare true emergency (nor the slightly less acute patient who still needs appropriate care in order to optimize their outcome). The fact that they're a small portion of the overall volume doesn't change the fact that, fundamentally, they're the reason EMS exists. Otherwise we'd be running a taxi service staffed by professional person-picker-uppers and hand-holders.
When you visit the mechanic, you want somebody who isn't a douche, but also who fixes your car right. You only understand how to grade one of those, but you need both.