I was the last employee (one of two at the end) to be laid off from the company, and I had to come in here and clear up some misinformation floating around.
1.) First day, ambulance scraped a parks and rec. truck. $100 in new fenders and decision to switch to van ambulance. Last few weeks had a transmission cooler line blow on the box. Apart from that, both ambulances were old, but perfectly serviceable and were stocked completely and appropriately. Paintjobs were absolute crap though. AMR still has some vans of similar vintage in service.
2.) Company did not expect all the loopholes that WA forces a company to jump through. They tried to get trauma verified, but had trouble for reasons unknown to me (though I know that an attempt was made) and for that reason, several potential contracts with HMC and swedish fell through. We had hangups with licenses and our rescuenet stuff. The only thing that pissed me (and others) off was our lack of a draw sheet on the gurney. That's just california logic, where the hospitals don't care if you use their blankets, but it was obnoxious for us to have to hunt for a blanket.
3.) The president of the company is also in with his siblings and owns Chariot and California Ambulance. Cali ambulance was actually a success story, and while some underhanded billing processes were made to hospitals in the beginning, they wound up stealing a contract right out from under AMR with Kaiser due to superior customer service and extremely prompt response times. They have a fancy fleet of new ambulances and had ECA not died, it was reasonable to assume we'd have gotten the new hardware as well.
4.) The initial crew was very inexperienced, with only two having their state licenses at hire, but we had a strong professional ethic, got along well, and were very focused on improving ourselves and our care. Sheraryar may have come across as "sexist and brash" but he was one of the smarter interviewers I've ever dealt with. His questions were straightforward, thoughtful, and he thought about the whole team, not just individuals. As a result, he cared more about how good of a person he was hiring was, and not just their qualifications as an EMT. That's something I respected, even if some people didn't like him. He was no-nonsense, honest, and straight to the point.
5.) We did get a contract with the DSSC for emergency transport to HMC/swedish, and were hoping that it would spread the company name, wound up doing dozens of pro bono transport calls for the homeless.
All in all, I am very sad to see the company go. They wanted to do right by their employees and their customers, no compromise. Marketing may have failed, and our equipment may have been old and ugly (and for a startup, it really doesn't make sense to throw three times as much money at a risk for no real benefit,) but there was serious potential for the company.
I'll be moving on, but I don't feel like the posts here reflected how much the company really tried to do. When they knew they were going down the pipes, Sheraryar and Jack really did their best to help us transition to other companies.