ScoopandSwoop
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I'm about to memorialize (not celebrate) my 5 year anniversary as an EMT-P at American MEDIOCRE Response, AKA: American Medical Response.
Here are mY OPINIONS and observations:
I can say that I've learned more about bad management practices than I have about good ones at AMR over the past five years. There have been a few really super paramedics who have taught me how to take care of patients, and how to try to stay foused on helping patients, despite the negaive influences in AMR's cancerous work environment.
If AMR cared about their patients, they'd care about their employees, and if you walk in to any number of AMR bases in New England and observe the filthy, deplaurable living and working conditions that AMR expects its employees to work in (e.g. Waltham, Natick), you'll quickly discover why so many AMR employees have low self esteem and don't give a rats *** about doing a good job (keep an eye on Nightly News for video footage of the crew quarters in AMR bases). It has been said that a picture is worth a thousand words, if you're interested, stand outside the ED at Newton Wellesley Hospital or Framingham Union Hospial and take a look at how the AMR employees are dressed as compared to other private ambulance services. Then, look at the inside and outside of the AMR trucks. Quickly, you'll discover why an AMR employee who may make the effort to come to work with a good attititude, succumbs to AMR's cancer within moments of punching in.
There's nothing like sitting at work and drawing lines through a list of customers that AMR USED to have. That list is almost as long as the list of EXCUSES that the AMR bosses give you for why we don't have those contracts any more. What has really happened is that AMR did not live up to the promises that they made to hospitals and other health care faciltities, AMR gives bogus ETA's to the facilities when they call AMR, and than AMR shows up with personnel who are disheveled, and who come out of vehicles with 250,000 or 300,000 miles on them that are filthy dirty and poorly maintained. (my favorite AMR creature will show up in an E.D. wearing dark black sunglasses, chewing bubble gum, polo shirt hanging out of his pants, and wearing brown sneakers). Not to mention the fact that the equipment on your truck may still say Brewster or some other company that AMR purchased ten or more years ago on it. Forget about having a Lifepak with noninvasive BP monitoring, that's good for patients, and not an expense that AMR can justify accross the board.
Have you seen AMR's new marketing campaign about "AMR Medicine?' Some pencil-head's in Colorado have coined the term AMR Medicine. I'd like to ask them how many times they've spent a week or two riding on AMR trucks in the Boston area to observe what they call AMR Medicine. The AMR bosses in Colorado have a vision that clearly can not be operationalized under the existing American Mediocore Response structure.
Than there lies American Medicore Responses P/B staffing. I wonder who the AMR General Manager would want to treat a loved one, a Paramedic and a Basic or a Paramedic and a Paramedic. Remember, it's the Massachusetts Ambulance Association that lobbied to change the staffing of Paramedic ambulances in Massachusetts from P/P to P/B.
When it comes to medical quality, take a seat in AMR/NCTI's paramedic class. You'll quickly see what AMR/NCTI are producing......WalMart Greeters that may be able to start an IV or intubate. There's a Medical Director somewhere at AMR, anyone seen him or her? I think his or her primary job is to sign off on your FIT Test.
In five years, I just can believe how American Mediocore Response has deteriorated. Its a dam shame. I hope AMR makes a turn around in New England. Enough of AMR's bad medicine and losing contracts.
Here are mY OPINIONS and observations:
I can say that I've learned more about bad management practices than I have about good ones at AMR over the past five years. There have been a few really super paramedics who have taught me how to take care of patients, and how to try to stay foused on helping patients, despite the negaive influences in AMR's cancerous work environment.
If AMR cared about their patients, they'd care about their employees, and if you walk in to any number of AMR bases in New England and observe the filthy, deplaurable living and working conditions that AMR expects its employees to work in (e.g. Waltham, Natick), you'll quickly discover why so many AMR employees have low self esteem and don't give a rats *** about doing a good job (keep an eye on Nightly News for video footage of the crew quarters in AMR bases). It has been said that a picture is worth a thousand words, if you're interested, stand outside the ED at Newton Wellesley Hospital or Framingham Union Hospial and take a look at how the AMR employees are dressed as compared to other private ambulance services. Then, look at the inside and outside of the AMR trucks. Quickly, you'll discover why an AMR employee who may make the effort to come to work with a good attititude, succumbs to AMR's cancer within moments of punching in.
There's nothing like sitting at work and drawing lines through a list of customers that AMR USED to have. That list is almost as long as the list of EXCUSES that the AMR bosses give you for why we don't have those contracts any more. What has really happened is that AMR did not live up to the promises that they made to hospitals and other health care faciltities, AMR gives bogus ETA's to the facilities when they call AMR, and than AMR shows up with personnel who are disheveled, and who come out of vehicles with 250,000 or 300,000 miles on them that are filthy dirty and poorly maintained. (my favorite AMR creature will show up in an E.D. wearing dark black sunglasses, chewing bubble gum, polo shirt hanging out of his pants, and wearing brown sneakers). Not to mention the fact that the equipment on your truck may still say Brewster or some other company that AMR purchased ten or more years ago on it. Forget about having a Lifepak with noninvasive BP monitoring, that's good for patients, and not an expense that AMR can justify accross the board.
Have you seen AMR's new marketing campaign about "AMR Medicine?' Some pencil-head's in Colorado have coined the term AMR Medicine. I'd like to ask them how many times they've spent a week or two riding on AMR trucks in the Boston area to observe what they call AMR Medicine. The AMR bosses in Colorado have a vision that clearly can not be operationalized under the existing American Mediocore Response structure.
Than there lies American Medicore Responses P/B staffing. I wonder who the AMR General Manager would want to treat a loved one, a Paramedic and a Basic or a Paramedic and a Paramedic. Remember, it's the Massachusetts Ambulance Association that lobbied to change the staffing of Paramedic ambulances in Massachusetts from P/P to P/B.
When it comes to medical quality, take a seat in AMR/NCTI's paramedic class. You'll quickly see what AMR/NCTI are producing......WalMart Greeters that may be able to start an IV or intubate. There's a Medical Director somewhere at AMR, anyone seen him or her? I think his or her primary job is to sign off on your FIT Test.
In five years, I just can believe how American Mediocore Response has deteriorated. Its a dam shame. I hope AMR makes a turn around in New England. Enough of AMR's bad medicine and losing contracts.