The one good thing about having Tele nurses sent to help out with the ED Tele hold patients (they're admitted, awaiting in-patient room availability) is that those nurses get a good look at what ED nurses do and why the reports we give are not like what they are used to when getting/giving report. They also begin to understand why when we say that we were busy, we were really busy dealing with something because when we're not busy, we're still quite busy doing stuff. I will say that I'm often quite in awe of their ability to do time management as that's much of their day, but in the ED, we do priority management instead...
As to the lazy people that call the Rescue, well, they do get seen quicker by triage and a Provider, but quite often they get bounced out to lobby/chairs so they get taken care of in accordance with the severity of their problem. Some patients come in, get seen, get frustrated, leave, call 911, get transported to the other side of the ED, only to end up back where they started...