To be fair about the last part of this statement, the majority of time that anyone in management, including medical directors, hears about a provider's actions, it's normally because either something went wrong, or something amazing happened. Stuff going wrong is much more common.
Amazing is a lot about luck of the draw on the calls, too.
We once had a medical director, Vene, you're familiar with her...she came out and taught CME, ran calls, and called people on the carpet when she encountered their patients, good or bad. Getting called in to talk with her was ALWAYS intimidating, but she always handled issues fairly. If you did something great, she was going to shout it from the rooftops. If you did something reckless, she was going to educate you to the point that you didn't want to make that mistake again.
My partner made a bad call once and a patient ended up dying from her injuries that could possibly have been better addressed. This information wasn't made public in the department, but he taught a class on that particular kind of trauma, index of suspicion based on the patient's presentation, and used a few case studies that our medical director provided him with to present his class.
She was involved, serious, and didn't take any crap. After she fired the third medic for incompetence and failure to learn from mistakes, the department found a new medical director.
He's cheaper, and they don't have to pay as much in OT for meetings with him and classes, and they are all happier.
Ask the patients how they feel about that.
Medical directors that are at-will employees of the system managers are a joke unless the system managers are bold enough to stick by clinical decision making being the driving force in the department.
Sadly, that is SO not the case in most of the departments I've had the opportunity to look into.