And, I find that a huge problem in EMS. The lack of proper leadership and tact. If you complain about it, you are told to simply toughen up. Vets grow very weary of telling new people the same things over and over. As, I suspect, so do Drill instructors in the military. And yet, drill instructors still manage to do their job without being surly and sarcastic.
Or, the people that have the experience and knowledge could be better leaders and drop the sarcasm and rude remarks. Wouldn't it be nice if new people could find calm guidance of a professional manner and not be made to feel like complete idiots.