people lost their minds when the UHU was .22?
damn, our UHU fluctuated between 0.9 and 1.2 during the summer days..... if it dropped below .25, I think we would be getting to see if the phones in our comm center were functioning properly.
BTW, here was the breakdown from
J.R. Henry Consulting Inc regarding optimal UHU:
.55 - .45 – Optimal Utilization
.45 - .35 – Above Average Utilization
.35 - .25 – Average Utilization
.25 - .15 – Below Average Utilization
.15 - .01 – Poor Utilization
And while my former employer was grossly overworked, if your people are losing their minds at 0.22......