Whenever personnel are called to a patient they must make three decisions:
1. Is treatment required?
2. Is transport to a medical facility required?
3. If transport is required, what form of transport is most appropriate?
Obligations of personnel
Personnel must convey these decisions to the patient, as firm recommendations, along with an explanation of benefits, risks and alternatives. Personnel must:
• Fully assess the patient, including their competency.
• Take into account all available information, including non-clinical aspects such as social factors.
• Act in the patient’s best interest.
• Allow competent patients to decline recommendations.
• Insist on treatment and/or transport if it is in the best interest of an incompetent patient.
• Fully document assessment, interventions and recommendations.
Transport must always be recommended if any of the following criteria are met:
• Personnel are unable to confidently exclude serious illness or injury or
• A treatment (medicine or IV fluid) or significant intervention has been administered (for exceptions, see below*) or
• There is significant abnormality in any physiological recording, including a temperature <36 or >38 degrees.
*There are some situations where a treatment or significant intervention can be administered and then a recommendation made that transport not occur. They are restricted to paracetamol for minor discomfort, uncomplicated hypoglycaemia or epilepsy, and palliative care patients. Details are in the relevant sections.
Assessing competency
Patients meeting all of the following criteria can be deemed to be competent:
• They appear to understand information given to them and can recall this when asked and
• They appear to understand implications of their decisions and can recall these when asked and
• They communicate on these issues consistently.
If all of these criteria are not met, competency is in question and personnel must act in the best interest of the patient. Patients meeting any of the following criteria can be automatically deemed to be incompetent:
• Under the age of 16 years or
• Have attempted (or are expressing thoughts of ) self harm or
• Have short term memory loss.
When a competent patient declines
Competent patients have the right to decline recommendations made by personnel. In this setting personnel must:
• Explain the implications of their decision.
• Involve family, friends or GP when appropriate.
• Provide advice on what to do if they get worse.
• Read them the ‘patient declined transport’ statement of the PRF.
• Ask them to sign the ‘patient declined transport’ section of the PRF.
• Fully document assessment, interventions and recommendations.
• Provide them with the patient copy of the PRF.
When the patient is a child
It is not acceptable to assume that children are automatically incompetent. Children should be assumed competent unless assessed otherwise. Determining competencies is a process that is situation - and treatment-specific. Ability to give consent must be assessed for each situation.
The Bill of Rights Act 1990, the Gillick decision and the Code of Health and Disability Services Consumers’ Rights all support the view that children under16 can effectively refuse medical treatment, certainly where they are of sufficient maturity and understanding to weigh the implications.
Parents (or guardians) may decline recommendations on behalf of the child, but personnel must insist on treatment and/or transport if they believe the parents (or guardians) are placing the child at risk