@FiremanMike as an EMS coordinator you offer us a completely fresh, and different approach. So I must ask, how would you go about reprimanding, or remediating such a sentinel event?
I address these issues through debriefing sessions that actually elicit understanding on the part of the learner. I am an educator/trainer at heart and much prefer a positive approach to a negative one. Personally, I find the PEARL method of debriefing elicits a significant amount of thought and discussion in a group setting and allows each person to make their own connections without putting them on the defensive. I am only 1.5 years into this position currently, so I estimate it will take another 2-3 years to truly quantify the efficacy of this approach, but my short term results seem to be promising.
Do you feel emphasis on more CRM would make that big of an impact on the providers in your respective region, or service
I really, really do. I think it's time for EMS providers to disconnect from the paramilitary mindset and approach patient care and critical events as a team endevaor. I am developing my own version of CRM for EMS and hope to have it available for lecture circuits within the next year or so.
Does it make a strong enough case in your mind to rethink prehospital ETI for the providers you oversee?
Personally, no. I think we currently have enough tools in place to ensure succesful intubation that truly poor outcomes from ETI should be outliers (admittedly, I have zero statistical evidence to back up that statement). I have never really felt the isolated skill of ETI to be particularly difficult, it is the overall critical thinking and crisis management that goes along with the entire event. I feel that if we continue to grow in our approach to developing medics with critical thinking abilities and, sorry to keep saying it, good CRM, prehospital ETI will remain a safe means for prehospital airway management.
Would it be reasonable to retrain all of the paramedics in your service (or any) regardless of its size the ins, and outs of the entire airway management approach (from proper basics, to difficult, failed, and crash airways)?
Yes, and it might be time to really get serious about standardizing at least some portions of paramedic education and retraining. When I speak to the medic students from our local programs, some get hours and days in the OR for live intubations, whereas others just need 50 succesful intubations on the airway head. I was in the latter cohort, and suffered greatly in my first 1-2 years on the road with airway management. It wasn't until I really took some personal accountability for it that it clicked for me.
I think we can all stand to learn a bit more about where this could potentially lead us in each of our respective services should an unfortunate event like such take place.
Other than scolding, reprimanding, or the standard remediation techniques such as utilizing "Fred the Head", how would a person in your position A) explain this to their medical director, and most importantly B) do everything in their power to make sure this does not happen again?
Our last confirmed esophogeal intubation occurred on a cardiac arrest and was about a year ago. From the medical director's perspective, he simply called and said "I need you to look into this run, our ED physician confirmed an esophogeal intubation after arrival." In this case, I was able to review the chart as well as the captured audio from CodeStat. For those that are unfamiliar with CodeStat, it captures all the data received by the LifePak as well as records audio from the incident. It is entirely undiscoverable as a componant of QI and an INVALUABLE training tool for your crews.
As I reviewed the CodeStat audio, we had a confirmed ETI with good waveform capnography. At some point during the incident (as I recall, it was moving the patient from the bed to the autopulse), the ETT became dislodged and the waveform became a flat line. The crew identified the loss of waveform capnography, discussed it briefly, and concluded that it was equipment failure on the part of the LifePak and disregarded further assessment of the efficacy of their tube. Without CodeStat audio, this discussion and training event would have been difficult/impossible. WITH CodeStat and a patient debriefing facilitator, the crew was able to understand how/why this error occurred (and hear/see themselves making it) without going on the defensive and make good connections. After this training session, I shared my findings with the medical director and that was the end of the discussion.
As for whether these connections made a long term impact, again I think it's too early to tell.