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You can also "unload" the stretcher by pulling the little red lever... that saves battery life, and the hydraulic strut keeps it from hot-dropping.
If it isn't going up all the way... you really should have a manufacturer's rep come out and check it out... I would hope the thing has a warranty!
If it isn't going up all the way... you really should have a manufacturer's rep come out and check it out... I would hope the thing has a warranty!