FF894
Forum Captain
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I started a "Get Well" card program in my ER, and was sent to those that were admitted or seriously ill. This was sent before the bill !
As well, as anonymous survey of some general questions and comments.
Some examples:
Staff friendly, professional ?
Appearance professional ?
Unit clean?
Billing/administrative department friendly ? etc..
I used the 1- 5 scale (< poor to 5 great!)
Good luck!
R/r 911
Rid- How many would you say were returned percentage wise? Thanks.