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I am glad to hear you guys are trying to better the rep and service, it has got a bad rap lately. What kind of things are you guys doing to improve? WHAT NO COLD EXPOSURES!
Yeah, it's been much needed. We're creating ways to start letting guys out of EMS and back into fire to address the burnout issue. Some huge SMOP revisions are in the very near future, adding some new pieces of equipment, and tons of new drugs. I've personally noticed some better efforts at QA/QI for the crews. And it seems like (perhaps out of a little culture change), less and less guys are getting dragged in to EMS kicking and screaming. Moral is finally getting better in EMS here.