Error costs Pittsburgh 911 operator a five-day suspension

[MMiz]

Error costs Pittsburgh 911 operator a five-day suspension

Allegheny County suspended a 911 operator whose typo sent paramedics to the wrong address for a call about a dying infant on June 11.

The call-taker, whose name was not released, should return to work tonight, after serving a five-day suspension without pay and undergoing 32 hours of remedial training, said Gary Thomas, assistant chief of county Emergency Services and 911 coordinator. The woman had nine years of experience but failed to verify the address before and after it was sent to emergency dispatchers, he added.

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[DrParasite]

BULL:censored::censored::censored::censored:. that's what this suspension is.

The operator initially entered the right address into the county's computer system, but missed a keystroke when she added an apartment number causing the computer to change the name of the street.

so she entered the address right, and the CAD system changed it? and the operator takes the blame?

County officials are still trying to resolve the computer problem and nobody knows yet why the typo led the computer to change the street name,

Sounds to me like there is a problem with the CAD, and this operator is being used as a scapegoat.

I bet the operator confirmed the address when it was first told to her what the address was as she was typing it in. she probably didn't confirm it again before she dispatched it (because operators are gauged on how quickly they enter a call and get off the phone). I have done it too, esp with other 911 calls ringing.

But this is a CAD issue. the CAD changed the address. she entered it wrong. the blame should be on the CAD, not the dispatcher. Punishing an underpaid overworked civilian dispatcher for a CAD problem is blaming the blame where it doesn't belong.

 

[abckidsmom]

BULL:censored::censored::censored::censored:. that's what this suspension is.

so she entered the address right, and the CAD system changed it? and the operator takes the blame?

Sounds to me like there is a problem with the CAD, and this operator is being used as a scapegoat.

I bet the operator confirmed the address when it was first told to her what the address was as she was typing it in. she probably didn't confirm it again before she dispatched it (because operators are gauged on how quickly they enter a call and get off the phone). I have done it too, esp with other 911 calls ringing.

But this is a CAD issue. the CAD changed the address. she entered it wrong. the blame should be on the CAD, not the dispatcher. Punishing an underpaid overworked civilian dispatcher for a CAD problem is blaming the blame where it doesn't belong.

See, I read that as possibly that she entered the address, didn't push "save" or whatever, and dropped the call. If you take the call, you really should see the correct address on the active call list in the CAD. Pittsburgh is not that big of a city that she would put the call in and never see it again...or maybe I could be wrong, but that was my take on it.