njff/emt
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I'm a little confused as to how this is a dumb call? You may not have gotten the information you needed from dispatch, but a knee fracture certainly qualifies as a medical emergency that would require an ambulance.
I'm not surprised the patient didn't feel any pain - he's a paraplegic, as you said, and might not feel anything at all below the waist - which can make his condition even more perilous. I'm curious as to why you lifted him manually out of the bed instead of using something like a scoop stretcher, though. Wouldn't grabbing him head-toe and lifting him onto the stretcher possibly cause more damage to his knee, even if he couldn't feel it?
We did a head/toe with the sheet, sorry forgot to mention that.