Grady_emt
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Here in Fulton County FulCo)/City of Atlanta (CoA) there are two ambulance services and 3 PSAP centers. Grady EMS (GEMS) is the ALS 911 provider for the City of Atlanta in central Fulton County. Rural Metro (RMA) is the ALS 911 provider for North and South Fulton County (two separate operations for RMA).
When you call 911, if it is an Atlanta address or pings off a cell tower in the city limits, then the call is kicked to Atlanta PSAP. Atlanta determines if EMS is needed and forwards the call to Grady EMS PSAP who continues the call taking process. The Atlanta operator is "eavesdropping" on the call, and when cued by the GEMS call taker will initiate APD/AFD response as needed based on the call triage.
Fulton County operates the PSAP for the unincorporated/incorporated areas of FulCo outside the COA and will initiate RMA/FulCo Fire as needed, or forward the call to the municipality involved for FD dispatch (Alpharetta/Johns Creek/Milton/Roswell etc…).
Grady EMS was dispatched by FulCo as well until last June when GEMS began their own call taking to cut out the 3rd party that was involved, and to eliminate the delay in the dispatch process. RMA is still dispatched by the county.
On Saturday 8/2/08 around 1300hrs a FulCo call taker/dispatcher took a call for a woman in respiratory distress at 602 Wales Drive in the newly formed City of Johns Creek, north of Atlanta. The woman called from a cell phone that pinged off a tower on Jones Bridge Rd. The dispatcher put the call in the CAD as 602 Wells Drive in the CoA, nearly 27 miles and 2 municipalities from the cell tower that the call originated from. She then forwarded the call to GEMS Dispatch over the computer to be dispatched to a GEMS Unit.
GEMS was dispatched and could not locate the address on the street. GEMS Comm. Supervisor called Fulton County back to confirm the address and she still said it was in the CoA. Another GEMS dispatcher Googled the Apt Complex name and discovered it was off of Jones Bridge Rd (where the cell call originated). It was 1338 when FulCo FD engine arrived, and after 1400 before the first RMA unit arrived on scene after the mix up. Johns Creek PD had been onscene for nearly 10 minutes before FD with and AED doing CPR and had ROSC x2. The pt was transported to a local ER at 1418 and pronounced dead at 1501
AJC Article about the situation (AJC may make you log in, use emtlooking@gmail.com as the email address, and oleoff04 as the password)
http://www.ajc.com/metro/content/metro/atlanta/stories/2008/08/06/emergency_0807.html
WSBTV’s excellent report so far:
http://www.wsbtv.com/video/17114604/
Tape of the 25 minute call released by FulCo (edited by FulCo to 19:23to "remove dead air time")
http://www.ajc.com/multimedia/content/multimedia/video/index.html?clip=92670
When you call 911, if it is an Atlanta address or pings off a cell tower in the city limits, then the call is kicked to Atlanta PSAP. Atlanta determines if EMS is needed and forwards the call to Grady EMS PSAP who continues the call taking process. The Atlanta operator is "eavesdropping" on the call, and when cued by the GEMS call taker will initiate APD/AFD response as needed based on the call triage.
Fulton County operates the PSAP for the unincorporated/incorporated areas of FulCo outside the COA and will initiate RMA/FulCo Fire as needed, or forward the call to the municipality involved for FD dispatch (Alpharetta/Johns Creek/Milton/Roswell etc…).
Grady EMS was dispatched by FulCo as well until last June when GEMS began their own call taking to cut out the 3rd party that was involved, and to eliminate the delay in the dispatch process. RMA is still dispatched by the county.
On Saturday 8/2/08 around 1300hrs a FulCo call taker/dispatcher took a call for a woman in respiratory distress at 602 Wales Drive in the newly formed City of Johns Creek, north of Atlanta. The woman called from a cell phone that pinged off a tower on Jones Bridge Rd. The dispatcher put the call in the CAD as 602 Wells Drive in the CoA, nearly 27 miles and 2 municipalities from the cell tower that the call originated from. She then forwarded the call to GEMS Dispatch over the computer to be dispatched to a GEMS Unit.
GEMS was dispatched and could not locate the address on the street. GEMS Comm. Supervisor called Fulton County back to confirm the address and she still said it was in the CoA. Another GEMS dispatcher Googled the Apt Complex name and discovered it was off of Jones Bridge Rd (where the cell call originated). It was 1338 when FulCo FD engine arrived, and after 1400 before the first RMA unit arrived on scene after the mix up. Johns Creek PD had been onscene for nearly 10 minutes before FD with and AED doing CPR and had ROSC x2. The pt was transported to a local ER at 1418 and pronounced dead at 1501
AJC Article about the situation (AJC may make you log in, use emtlooking@gmail.com as the email address, and oleoff04 as the password)
http://www.ajc.com/metro/content/metro/atlanta/stories/2008/08/06/emergency_0807.html
WSBTV’s excellent report so far:
http://www.wsbtv.com/video/17114604/
Tape of the 25 minute call released by FulCo (edited by FulCo to 19:23to "remove dead air time")
http://www.ajc.com/multimedia/content/multimedia/video/index.html?clip=92670