When I put in a formal complaint on an instructor, do I go to the one that is the head of the training program at my school or to the dean or is there some ems person I go to?
Entirely situation dependent. Variables include structure and model of program, and the type and scope of complaint. Usually, your best bet is to go to the program director directly, and voice your complaint in-person, before submitting a written complaint.
Since it would be impossible for me (or anyone else) to answer how an institution of "higher" learning that I am unfamiliar with in a state I am not in deals with complaints or how those EMS related complaints are dirrected...
Thanks guys. I will try to see where I can find the head of my program first thing tomorrow. Our primary instructor is out I believe recovering from a surgery so I can't just talk to him like I have in the past and this issue has gone way too far. It's time.