No... I wasn't there, I have no first hand knowledge of the situation. However, I am as educated on the situation as everyone else here, which is based on what the news is reporting.
Why was this a low priority call? With two people calling 911, and the girl still unconscious, it seems like someone should have realized this was a higher priority job. Then, they created two different jobs.
according to the graphic above, there were two calls, one for a sick person, the other for a fall victim/injury. Both of them are low priority calls, not life threatening. Duplicate jobs happen all the time, especially when two people call at the same time for the same incident. While this is annoying, a single ambulance will be still sent.
A commanding NYPD officer reports TWENTY MINUTES after the first 911 call that the girl is still unconscious. Still, no ambulance. Want to make a bet that the info never made it from NYPD to FDNY?
not still unconscious; initial calls didn't say they were unconscious, only that the person fell or was sick. Once EMS communications is advised the person is unconscious, the call is upgraded, and the truck and an ALS unit is sent. Sounds like the dispatch center did their job, based on the informaiton they had.
So, they don't get the correct info, causing it to be prioritized too low, and they create two different jobs, causing confusion. Then, a police officer confirms she still unconscious 20 minutes into it, but no one knows about it.
Garbage in, garbage out. it was prioritized based on the information provided by the caller (which is the only way you can handle a call, based on the information you have), multiple simultaneous calls happen, and with different information you can get different calls, but they aren't that big of an issue to deal with. And the police office didn't confirm still unconscious, he might have been the first person to report she was unconscious, and once it's updated at 1214 pm, an ambulance arrives 6 minutes later, and more units arrive within 9 minutes of the updated information.
And you want to claim that this is an EMS problem? Care to justify that?
sure. if there were more ambulances, than the low priority call would have gotten an ambulance sooner. There were no ambulances available, and dispatch can only dispatch based on the information relayed to them.
This is a case where dispatch dropped the ball, time after time after time. Granted, the problems with dispatch are created by politicians and appointed government employees, but dispatch failed to gather the correct info, prioritize it correctly, and update the info when it should have been.
No, it's not. dispatch can only dispatch based on what they are told, and prioritize based on what the callers tell them based on how they answer the questions. And once additional information was provided, it was upgraded appropriately.
yes, on the EMS side. Dispatch is being scapegoated for EMS not having enough units to handle the call volume. NYC 911 might have it's issues, but I think they did their jobs appropriately in this case.
My understanding is that she was NOT unconscious. It was, in fact, a sick call ad prioritized appropriately and the system was abused by the council member when she called it in, inappropriately in order to get a faster response, as an unconscious
well, yes this would be the even bigger fail.
