Truthfully, this isn't a problem of EMS and any supposed lack of education, but of the civilian population who utilize 911 for non-emergencies and primary healthcare. If EMS / 911 were utilized only for true emergencies, I'd venture to guess this thread would not exist aside from people WANTING us to get in to community Paramedicine.
If wishes were kisses we'd all have herpes.
And don't bring up that "The patient defines the emergency, not us" crap. No. A stubbed toe is not an emergency.
The patient defines the emergency. We define the urgency. Deal with it.
When people feel the situation is out of their control, they call for help: 911. No amount of attitude from you as an EMS provider will ever change that reality.
When the EMS provider has the educational breadth and depth to be entrusted with the power to treat and release or refer to a PCP rather than take the pt. to the ED, then we can truly define urgency beyond whether or not to turn on the blinkies and woowoos.