I said a Very Mean thing....

[MedicPrincess]

How do you guys treat the people who work in registration at the ER's you deliver your customers to?

In ours, once they have dropped their patient, either the EMT or Medic will sometimes come on down to the bottom of the barrel and ask us for a face sheet to get all the info they couldn't get from the patient, to include insurance information. As a rule they are pretty nice, as I know most of them and have worked with them at one time or another in the field. And usually I will have it ready for them if we aren't to busy and I see the patient show up on our screen.

We just had a crew from the next county over drop off a patient. That sob EMT came to my desk and told me I HAD to GIVE him the face sheet. I kind of looked at him all confused like and was like - No, I don't have to give you anything. Now if you want to ask me for it I will be happy to do it.

That lil focker responded by telling me I am JUST the receptionist and He won't leave until he gets his face sheet. Then sat his fat lil *** in my chair.

Ok..so I have a temper...The very mean thing that I said and I am not sorry for is..

"THAT chair is for patients, not JUST AN AMBULANCE DRIVER!! So unless you want to sign and be one, you need to go do the only thing you know how to and move that ambulance, we have more coming in!"

So, off he went to the charge nurse. Told her I refused to give him his info sheet. She came and asked for it, I politely refused and told her what happened. She went to the back and informed him his billing office can call our hospital tomorrow and get the information and to get the hell out of her ER.

I am sure I will be talking to my manager about that on sometime this week.

 

[Rangat]

I'm guessing he also had a nice "connect a louisville slugga to my face please", expression...?

 

[Wingnut]

I wouldn't be sorry either. Good job, you gave it to him good

 

[rescuecpt]

Haha, tough girl. As an ambulance driver yourself, you obviously knew how to hit him where it hurts.

 

[TTLWHKR]

He could always come back on the "unless you want to be one (a patient)" and call that a threat to make a big deal of it.

It was always my policy not to be rude, unless it was directed at me already, or my patient. Even then, you can 'get' to people by asking who is on duty that is 'in charge of them' for that day. I have no problem putting a rude person in their place, or slamming a nurse who treats the patient like crap. But I always make sure I have a reason to do so, that way I don't have my foot in my mouth (see my quote).