Hopeless Romantic
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because you arent their friend. you are their emt or paramedic.
Yes, you are their EMT/Paramedic. But you're both human too. Show a little humanity/compassion. Show them that there are good people out there who do care about them and that they have other options. Just make a connection with them
I agree that you shouldn't play therapist. You aren't trained for that.
We never truly know how far a little kindness can go.