we spend a lot of time learning how to approach the first minutes of patient encounters... in those first moments, before patient "contact" begins, we are sizing up the scene, gathering initial impressions, etc...
at this point, before the interaction has begun, we are already formulating, assessing, but the "patient" is still a sum of dispatch info and clues we see...
but then, it all changes... we greet the patient... he or she is a person, with fears and needs, and is much more than a bunch of clues for us to ponder...
my question is this....
let's make you the patient (many, such as myself, have already been there)...
in those first minutes... as EMS arrives, and approaches, what words that can be said, or actions done, that would put you at ease... would let you trust them, feel that they really care about helping you...
also, for the purpose of this discussion, we will assume that the approaching EMS are dressed in an appropriate manner.
thanks folks!
at this point, before the interaction has begun, we are already formulating, assessing, but the "patient" is still a sum of dispatch info and clues we see...
but then, it all changes... we greet the patient... he or she is a person, with fears and needs, and is much more than a bunch of clues for us to ponder...
my question is this....
let's make you the patient (many, such as myself, have already been there)...
in those first minutes... as EMS arrives, and approaches, what words that can be said, or actions done, that would put you at ease... would let you trust them, feel that they really care about helping you...
also, for the purpose of this discussion, we will assume that the approaching EMS are dressed in an appropriate manner.
thanks folks!