Sat. nav. system causes 10-minute ambulance ride to become 90-minute scenic trip

JJR512

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SAT NAV CAUSES AMBULANCE BUNGLE

90-min Satnav trip to take girl to hospital 10mins 999 RAGE:
By Jeremy Armstrong


AN ambulance took almost 90 minutes to collect a girl and take her to hospital 10 minutes away after satellite navigation blunders.​

The crew was misdirected by the equipment to the wrong street, eventually reaching road crash victim Chloe Banks after 32 minutes.​

Chloe, 10, kept asking her mum "Am I going to die?" as she waited.​

The ambulance spent 14 minutes at the scene. The crew then took 40 minutes to reach the hospital 10 minutes away after its satnav system sent it through villages instead of by the main road.​

Chloe's mum Maggie, 39, said: "We told them it was not the quickest way to go. The driver was really apologetic, but he said he had to follow the system."​

She added: "It took the ambulance an age to get there. I don't think that the delays were acceptable."
Yesterday ambulance chiefs apologised. Watchdogs said satnav systems would now be closely monitored.

 

MMiz

I put the M in EMTLife
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As someone who relies heavily on a GPS system for both personal and EMS navigation, I can understand the blunder.

Normal protocol for me and the partner is:
- Call comes in.
- Partner verifies on map, I enter into GPS and "Route to"
- We verify we're both taking the same route
- Go!

Once while transporting a patient I accidently entered my home address instead of the hospitals. Ten minutes later I realized the mistake and made the change. Fortunately it was a non-priority patient.

I once relied on my GPS for a low-priority call and had a 45 minute response time. If I would have hopped on the freeway (GPS took me down back streets) I could have been there in three. I had to answer to my supervisor on that one.

My GPS is a great tool on the ambulance, but it's just that, a tool. I still rely on a map book to verify almost every single call.
 

ffemt8978

Forum Vice-Principal
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Guardian said:
We need to weed these providers out...........

And why do we need to weed these providers out...

What do you use if you're responding to an unfamiliar area or hospital?
 

Raf

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That's why I think it is very essential for anybody who is driving an ambulance to at least learn the area they are working in to some extent. All I can say is, if there is any doubt as to what direction to drive down, don't be afraid to ask your partner. Also have a map handy.

If I was using a GPS system I would have it zoomed out so I can see the whole picture and where I need to go. If you are zoomed in really close you can't see where you need to go to, and you could easily be driving in the wrong direction. If you are zoomed out you may also be able to see large interstates or main roads that you could take instead.


Get a job as a pizza delivery boy in the area first lol
 

MMiz

I put the M in EMTLife
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This past weekend I took a trip to NC, and since my new GPS wasn't delivered before the trip, I rented a navigation system from the rental car company.

I ended up taking the "long way" to my hotel, simply because I didn't know how to use the GPS. It was set as the shortest route, not the fastest. I was taking neighborhood roads instead of staying on the interstate that would have taken me right there.

The call that I had a long response for, the one I relied on my GPS for, was in a city that we don't service, and that I've never be to. The call was at 3:00 am, and I responded without input from my partner (something that would have never happened in a priority call). Instead of jumping on the interstate, I took a road with lots of lights and a 40 MPH speed limit. It was a mistake.

No one was hurt, as the call was for a general sickness. We actually ended up calling for a lift-assist on the patient, which didn't come for another hour or so.

The point is, GPS is a good tool, but it's only a tool.
 

ffemt8978

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Raf said:
That's why I think it is very essential for anybody who is driving an ambulance to at least learn the area they are working in to some extent. All I can say is, if there is any doubt as to what direction to drive down, don't be afraid to ask your partner. Also have a map handy.

If I was using a GPS system I would have it zoomed out so I can see the whole picture and where I need to go. If you are zoomed in really close you can't see where you need to go to, and you could easily be driving in the wrong direction. If you are zoomed out you may also be able to see large interstates or main roads that you could take instead.


Get a job as a pizza delivery boy in the area first lol

I agree, but if you read the article the ambulance respnoded to a call OUTSIDE of their normal area.
 

Guardian

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If you have GPS, great. I have a lot of problems with our gps system. You should always have a Map and be able to contact dispatch for directions too. If a 10 min trip turns into a 90 min trip, you're not using these resources properly and probably shouldn't be working as an ems provider.
 

MMiz

I put the M in EMTLife
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Guardian said:
If you have GPS, great. I have a lot of problems with our gps system. You should always have a Map and be able to contact dispatch for directions too. If a 10 min trip turns into a 90 min trip, you're not using these resources properly and probably shouldn't be working as an ems provider.
What about the 500 calls the unit responded to within the normal time limits?

A 99.8% on-time response ratio is pretty awesome.
 

Guardian

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MMiz said:
What about the 500 calls the unit responded to within the normal time limits?

A 99.8% on-time response ratio is pretty awesome.


always strive for perfection, in my opinion, 10 mins turning into 90 sucks
 

Jon

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ffemt8978 said:
And why do we need to weed these providers out...

What do you use if you're responding to an unfamiliar area or hospital?
Use a map - :lol:

Seriously - We have Microsoft Streets and Trips with GPS on all our ambulances. We use it all the time, and I prefer it to using the map, because as I get closer, I can see the rig moving and tell when our turns are coming up.

Our drivers HAVE to know the main roads in our first due, and also know the "back alleys and 1-way streets" in town. We just need a little help knowing which road we turn off on to get into this neighborhood.
 

Jon

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Guardian said:
If you have GPS, great. I have a lot of problems with our gps system. You should always have a Map and be able to contact dispatch for directions too. If a 10 min trip turns into a 90 min trip, you're not using these resources properly and probably shouldn't be working as an ems provider.
I agree. If you are lost, or it is taking WAYYY too long, you need to stop and call for help. Relying on the GPS and saying "the machine is right" sounds like a medic looking at PEA on the monitor - Nope, they've got a heartbeat - see... You just aren't looking for the pulse in the right place ;)
 

fm_emt

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MedicStudentJon said:
Use a map - :lol:

Seriously - We have Microsoft Streets and Trips with GPS on all our ambulances. We use it all the time, and I prefer it to using the map, because as I get closer, I can see the rig moving and tell when our turns are coming up.


Streets & Trips is a great program. Much better than Google Maps, IMO.

The other day, Google Maps lead me down a road that was marked as "Not a through street" - and had a big effin' gate in the middle. I had to turn around and go back around. (Fortunately, I was driving to an event, not hauling a patient around)
 

coloradoemt

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I guess we are old fashioned out here. We get paged with a street address and a map grid #, actually look it up in a map book if we do not know where we are going, and then tell partner L or R turns till we get there. Its amazing how well it works...
 

MMiz

I put the M in EMTLife
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coloradoemt said:
I guess we are old fashioned out here. We get paged with a street address and a map grid #, actually look it up in a map book if we do not know where we are going, and then tell partner L or R turns till we get there. Its amazing how well it works...

That's how our system works too. We have fancy MDTs, but they won't activate the routing feature because of the issue in this thread. I simply take my own GPS with me to work :)

A normal call goes out:

Dispatch: 123 Priority 1 for Detroit. 123, Priority 1 for Detroit. 123 Main St, at the cross of Street A and Stree B for a man down. Map book pg 500, grid X.

Usually when my partner is looking it up in the book, I'm the one using my GPS.
 

Jon

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In our county, each location in CAD has the map page/grid listed. Except, it might still be for the "OLD" mapbooks... I think the county updated it, but I'm not sure...

We have Microsoft Streets and Trips on every new "MDC" in the county, and most of the ambulances have the GPS antenna that comes with the MS Streets and Trips program... the county is looking into hard-mounted GPS antennas for the rigs... but who knows when that will happen.

Most every company buys the new ADC mapbooks when they come out, and we use them.

At the squad, some of us like using the GPS, some don't... part of the precepting program to be a driver or EMT is being able to read maps :D
 

disassociative

Forum Captain
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...

Our EMS(Ambulance and LifeFlight) uses a system I designed that associates data fed from our Google Earth Enterprise server with my artificial intellegence application to give us: (Possible risks based on analysis of crime statistics, equip to consider, possible diagnosis, shortest route, closest Level 1 Trauma, Helipad LZ's, Communications Frequencies, live traffic reports, etc.)
 

TTLWHKR

Forum Deputy Chief
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This is why they make fold-out maps. Then the only person to blame for wrong directions, is yourself.
 

Jon

Administrator
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disassociative said:
Our EMS(Ambulance and LifeFlight) uses a system I designed that associates data fed from our Google Earth Enterprise server with my artificial intellegence application to give us: (Possible risks based on analysis of crime statistics, equip to consider, possible diagnosis, shortest route, closest Level 1 Trauma, Helipad LZ's, Communications Frequencies, live traffic reports, etc.)
Can you steal me that program?

I like, I like!
 

MMiz

I put the M in EMTLife
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MedicStudentJon said:
Can you steal me that program?

I like, I like!
I'm really impressed too. I'm guessing it's a rather elaborate setup.

I was going to ask, then I remember someone saying "If you have to ask, you can't afford it" :)
 
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