It sounds just like in Denmark. :blink: It must be a contagious nursing home thing.!
Honestly nursing home nurses must work 30 minute shift or something.
The nursing home drill:
-Turn up (usually lights and sirens because they've reported a warped version of what was wrong with the pt).
-Wait outside the door or at reception for someone to direct you because there was nothing more than the nursing home address in the dispatch.
-The person who eventually comes, didn't know there was an ambulance coming and doesn't know who called it. (Honestly, the lay public, a bunch of perfect strangers, is almost always better at mobilising to provide first aid and direct us to the pt, than any nursing home I've ever been too).
-X minutes later we get a room number or someone comes to get us.
-The directions/room number is invariably wrong.
-Upon arriving we receive either a piss poor handover or are simply pointed at the pt and left (probably preferable)
-If there is someone there to answer questions they never know the answers because: (a) he/she is no usually their pt, or (b) they just came on, or (c) the seem perplexingly incapable of actually answering the question, ? arse covering, ? stupid.
-The pt invariably turns out to be completely fine (when we arrive lights and sirens), is seriously ill and has been grossly mismanaged usually for hours (when we arrive on a low priority)/is dead.
-We wait around for someone to find the files, print off transfer paperwork.
-We eventually treat/transport.