What does "lose your numbers" mean?
I hope it was documented that the pt refused the board and collar, otherwise you've got problems. I don't know of any spinal motion restriction protocols that allow clearing C-spine with a c/o neck pain.
I just want to point out that it can be important to define neck pain. I've had patients tell me "oh my neck hurts", and then when I palpate, or ask them to point to the pain, it is actually shoulder pain (think where the seat belt passes over that area). On palpation they have no midline neck pain, or even lateral neck pain, but to them that is still their neck.
I hope it was documented that the pt refused the board and collar, otherwise you've got problems. I don't know of any spinal motion restriction protocols that allow clearing C-spine with a c/o neck pain. If they were combative you could argue against SMR. Otherwise, the OMD is going to be displeased to say the least.