Necropost, but I figured this belongs here, rather than starting a new thread.
I used my vacation time and took a step back from EMS altogether. I didn't think about work, I didn't talk to anyone I work with, I didn't read EMTLife, I closed all the books related to medicine that I was reading at the time.
Upon my return to work, after recommendations from a couple members here, I powered through Oliver Sacks' The Man who Mistook his Wife for a Hat and John E. Sarno's The Divided Mind: The Epidemic of Mindbody Disorders along with going through a DVD by DT4EMS.
The time off and the educational materials helped turn my way of thinking around. Before this, I believe I had a severe lack of sympathy for these folks with psychiatric disorders and disabilities. I'd get dispatch info stating a 35 year old with diagnosed depression and think, Jesus, nut up or shut up. Not realizing that what they are feeling is very real and that there is often a very powerful trigger behind their emotions.
Working for a company that requires all patients on a 72 hour psychiatric hold be placed in four point restraints further distanced myself from my patient, to the point of almost... animalizing them. They seemed sub-human to me, just by the way we were made to treat them.
Now everything is completely different. I try a lot harder with these folks now, I spend a lot more time trying to talk to them, to help them, rather than shrugging them off as "whiners" and "crybabies" and "smelly, crazy homeless people." Yup, it seems I was a bad EMT before all this.
Suffice to say, I've had an about-face with my attitude, thanks mostly to everyone here.