Assessment Centers and Continued Competency Assessments for practicing providers

[MESPresident1]

Hi All:

I am teaching class on competency in Nov and am looking for examples/best practices from other agencies on how they test ongoing competency of their providers. To what extent is your medical director involved in this and is the primary driver the education/training staff or the medical director? Would also love to hear from folks using assessment centers for initial screening in the hiring process vs promotional process. Do you do assessment centers periodically for all staff?

*Email address removed*

Thanks in advance.

Scott

 

[DesertMedic66]

We have several processes that we utilize. All of them are lead by our education department with full support from our physician staff.

We have yearly testing/evaluations that are done for every single clinician in the company. They have kinda moved away from a pass/fail model however if there is a clinician who preforms very poorly or dangerously they can be removed from the field and placed on an educational plan to get them back up to standards. If they are still not there they will be given additional items/education and eventually will be terminated.

We also do quarterly assessment/RSI scenarios. Once again if we are underperforming then we can be removed from the field and placed on an improvement plan.

100% of our patient charts are reviewed and any trends can be caught by the education team or another clinician reviewing a chart can tag the education team to review a chart.

The education team takes everything they have learned from this years testing and includes it in next years education plan. For example one year we let our numbers drop with pediatric critical care patients. It was recognized by the education team and prompted them to assign a pediatric critical care review course to all of our clinicians.