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I have not seen it but I guess something just got to him that day. No excuse, but everyone has particularly bad days...
And isn't it a shame there is no "abuse of 911" charge? Oh man the number of patents that would be facing that charge!!! (joking of course, there shouldn't ever be a charge that discourages 911 use just in case a real emergency is happening you don't want people to debate calling 911)
Holy cow! I hate it when people cuss, and always tell them that it's not acceptable in my ambulance, but still! We have to understand that the people who call us typically have a very good reason too, so I think they're allowed to freak out a little bit. I feel sorry for that family (though I think both parties could have handled the situation a little better...)