The fire extinguisher is not just for show
Personally, I think this is a waste of a nurse, and a competent EMS provider could do the same task, but.....
To prevent ambulances from being dispatched to non-emergency calls, Volusia County created the E-911 Redirect Nurse Triage Program.
"We want to optimize the systems," said Peter Springer, Volusia County EMS director. "We want to make sure we have ambulances for these serious 911 calls."
The program is staffed with seven part-time nurses from Halifax Health and AdventHealth in addition to one full time-nurse. They have all been trained as 911 operators and work in the same room as the full-time county 911 operators.
If a 911 operator determines the call isn't serious enough to send an ambulance, they will transfer the call to the nurses. The nurses will then ask a list of questions based on the injury or illness and either give caller home-care instructions, refer them to a doctor or, in some cases, dispatch an ambulance.