The Danvers fire chief is working with the county dispatch center to make sure there isn't a repeat of last weekend's eight-minute delay before the right fire department was dispatched to a house fire in rural Danvers.
"It was a human error," said Metcom system administrator Tony Cannon on Friday.
He said the dispatch center handles 150,000 to 200,000 police, fire and ambulance calls a year.
Mistake on address
"There was a telecommunicator's mistake on the address and it was not caught right away," said Cannon. "They made a mistake typing information into the system."
Danvers Fire Chief Greg Lemons already has talked to Cannon a couple of times. "Tony and I talked -- he assured me they are doing everything they can," Lemons said.
"Training and discipline is how you solve problems," Cannon said. "The bottom line was it was an error that should not have been made."
Cannon said the original call to Metcom was at 7:46 p.m. and the Towanda Fire Protection District was mistakenly dispatched at 7:47 p.m.
At 7:48 p.m., Metcom got a call from an alarm company the house was fully engulfed in flames. Danvers firefighters were dispatched at 7:54 p.m. and arrived at 8:01 p.m., Cannon said.
Read More: http://www.pantagraph.com/stories/082804/n...040828021.shtml
Hmmmm...
"It was a human error," said Metcom system administrator Tony Cannon on Friday.
He said the dispatch center handles 150,000 to 200,000 police, fire and ambulance calls a year.
Mistake on address
"There was a telecommunicator's mistake on the address and it was not caught right away," said Cannon. "They made a mistake typing information into the system."
Danvers Fire Chief Greg Lemons already has talked to Cannon a couple of times. "Tony and I talked -- he assured me they are doing everything they can," Lemons said.
"Training and discipline is how you solve problems," Cannon said. "The bottom line was it was an error that should not have been made."
Cannon said the original call to Metcom was at 7:46 p.m. and the Towanda Fire Protection District was mistakenly dispatched at 7:47 p.m.
At 7:48 p.m., Metcom got a call from an alarm company the house was fully engulfed in flames. Danvers firefighters were dispatched at 7:54 p.m. and arrived at 8:01 p.m., Cannon said.
Read More: http://www.pantagraph.com/stories/082804/n...040828021.shtml
Hmmmm...
