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Does anyone have suggestions for recruiting new blood into a volunteeer system?

Has anyone had a call that the patient seemed possessed? I mean voices and actions that are completely out of character?

We were called to a local nursing home for a possible broken hip and arrive to find a 97 year old woman with all the signs of a broken hip, turned foot and bump on thigh. Only she didn't want anything to do with us helping her. I was at her head when it came time for us to move her to the...