Recognizing Excellent Providers

[skyemt]

Hi,

I'm looking for ideas on how to recognize excellent patient care, either weekly, or monthly...

looking for something that can be posted on a bulletin board. as part of our QI, we are always looking for improving our agency, but we probably don't spend enough time on what we do well..

any ideas?

 

[Asclepius]

Our company always post a monthly stats form showing the number of customer compliments a person receives. They also fill out little cards with direct quotes from the customers and place them in our mailboxes. It's not much, but in such a thankless world and a career that is mostly ruled by intimidation methods, it goes along way.

 

[Ridryder911]

One of many problems is lacking of "customer service" and recognition of those that provide that "extra" to our clients.

I have attempted to initiate such programs and usually management will allow it to stop and not resurface it.

It can be something simple as a plaque, gift certificate or even acknowledging them at the next staff meeting.

R/r 911

 

[skyemt]

Rid,

what criteria did you use to qualify someone?

we are volly, for whatever reason, many of the customer thank you notes don't make it to us...